Agresso Business World - Field Service Management & Asset Maintenance
Module
Agresso Field Force brings together a range of management and administration tools in a single module that covers: asset maintenance, inventory management, contract management, resource allocation, regulatory reporting, time/billing invoicing and mobile workforce communication.
The main types of organization that will benefit from Field Force are those managing the maintenance of their own or others’ assets (i.e. properties or equipment) or which have field-service teams or other mobile workers. It is ideal for those managing projects and performing operational tasks that involve ongoing maintenance, and it offers a streamlined and transparent way to fulfill high-volume, small-service-order activities. It also supports a move from decentralized handling (via local offices) to a call-center-driven operation.
Field Force enables field service/asset maintenance organizations to provide the highest levels of service for today’s demanding customers. Thousands of individual service level agreements (SLAs) need to be managed, each with their own unique pricing model. Failure to meet these demands means declining customer satisfaction, serious delivery delays, and invoice errors that impact payments and cash flow. The module addresses these challenges in a practical way – balancing customer satisfaction and business profitability.
Increase the speed and quality of response Field Force provides a consolidated and centralized view of the entire service-order process. Call center staff and field workers can access the same set of information, as well as take action and provide real-time updates based on this “single version of the truth”. This enables you to deliver immediate, visible benefits to meet customer expectations – via quicker response times and an increased level of service.
Improve utilization and efficiency of field workers As with all service-centric organizations, the management and efficient use of resources is critical to successful field-services operations. Here are some of the ways that Field Force enables organizations to overcome the many typical problems:
Eliminate delays in finding resources closest to a service need
Increase visibility of the activities and locations of mobile workers
Decrease missed productivity opportunities, which are often caused by the mobile workforce being cut-off from access to office-based computer applications
Reduce revenue leakage and shorten invoicing cycle times Field Force’s mobile integration capabilities translate into faster invoicing cycles and problem resolution. Mobile field workers are able to: accurately account for tasks performed and materials used; update inventory; and close the invoice cycle in real-time, while still on site.
Providing your team with a broad range of tools and facilities including:
Single point of entry for managing customer information, registering and planning resource, planning material and tracking progress
Embedded analytics and reporting for on-demand tracking of time, capacity and skills, as well as financial and inventory management
Automated work-order registration, inventory and product-usage updates
Proactive service maintenance and object inventory capabilities for scheduling regular preventative work to complement swift reactive maintenance
Ability to create credit invoices for both products and hours
Separate and customized price lists for time and materials
Purchasing optimization to compare prices from different suppliers
import of products and catalogues with flexible mapping to support different file formats
Integrated document management
Unlimited capture of data via user-defined fields
Out-of-the-box infrastructure for mobile device integration to 3rd party mobile devices
Agresso Business World - Field Service Management & Asset Maintenance
