The Customer Service function is a comprehensive group of modules designed to track post-sales activities, specifically, help desk support, time and material billing, and field service activity.
With C2CRM Customer Support, incoming requests and complaints are registered with detailed information including:
Company and contact information
Time entered
Amount of time before escalated to a higher support level
Escalation hierarchy
The time that the incident is closed or resolved.
C2CRM Field Service seamlessly integrates with the other C2CRM Customer Service solution modules and provides any company that performs consulting or services work with a highly functional system to track the charging of time or incidents, as well as associated travel and incidental expenses, against contracts and then invoices the customer.
Project Management is an integrated C2CRM offering that presents project information including associated contract, activities, team members, services billing, percent completion and other details that present a total picture of the activity associated with a project. This module provides an excellent tool for users to keep control of time, expense and the management of projects.
