Demos for CRM Software, HR, ERP, Accounting and Manufacturing Software Help choose CRM, HR, ERP, Accounting and Manufacturing Software Compare Accounting Software Products Compare Manufacturing Software Products Compare ERP Software Products Compare CRM Software Products Compare HR Software Products Compare Enterprise Software Products
2020Software.com - CRM Software - C2CRM 2020Software.com - CRM Software - C2CRM
2020software.com Home
Demos for HR Software, CRM, ERP, Accounting and Manufacturing Software
Help/FAQs
Contact Us
         
   
 
Home > Categories > CRM Software > C2CRM > Customer Service  
 
 
C2CRM  
 
       
     
   
C2CRM - Customer Service Module 
 
 
The Customer Service function is a comprehensive group of modules designed to track post-sales activities, specifically, help desk support, time and material billing, and field service activity.

With C2CRM Customer Support, incoming requests and complaints are registered with detailed information including:

  • Company and contact information
  • Time entered
  • Amount of time before escalated to a higher support level
  • Escalation hierarchy
  • The time that the incident is closed or resolved.
C2CRM Field Service seamlessly integrates with the other C2CRM Customer Service solution modules and provides any company that performs consulting or services work with a highly functional system to track the charging of time or incidents, as well as associated travel and incidental expenses, against contracts and then invoices the customer.

Project Management is an integrated C2CRM offering that presents project information including associated contract, activities, team members, services billing, percent completion and other details that present a total picture of the activity associated with a project. This module provides an excellent tool for users to keep control of time, expense and the management of projects.
   
     
 
 
 
  Register now to get your FREE demo    
    
 
     
* Business Email Address:
* Title:
* First Name:
* Last Name:
* Company:
 
* Address1:
Address2:
* City:
* State / Province:
Other:
* Zip / Postal Code:
* Country:
* Phone:
Ext.:
Fax:
 
This Demo Request is for...
      
* Business Type:
 
* # of Employees:
 
* What is your annual sales range?
 
* What is your target installation date?
 
* What is your approximate budget?
 
 
 
By submitting this request to 2020software.com for more information from our partners, you agree to receive updates on the TechTarget network of IT-specific search sites to inform you of the latest site, product and content launches including whitepapers, webcasts, and market research surveys relative to your informational needs based on your Member Profile.
 
 
 
 
 
2020software.com is brought to you by TechTarget, the IT Media ROI Experts.
Copyright © 1996 - 2009, 2020software.com and TechTarget. All rights reserved.
Contact The Webmaster | Terms of Use | Privacy Policy | Site Index
Site Map