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Hosted CRM software (also Web-based CRM, on-demand CRM, CRM services, SaaS CRM) provides all that standard CRM software does, but in a Web-based application, meaning that users access their application through the Internet. Hosted CRM applications provide business management with necessary tools for enhancing customer relationships by tracking customer preferences and purchasing behavior through a web-based application that can be accessed from any computer with an internet connection. This ultimately allows them to better target their audience and serve their customers’ needs.
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