EnterpriseIQ Customer Relationship Management (CRM) provides your employees with the information and tools whether it’s Sales, Marketing or Customer Service. CRM allows you to optimize the time spent on developing and maintaining successful relationships and maximizing opportunities. Embedded into the EnterpriseIQ ERP system, CRM eliminates redundant data entry and supports complete access to all ERP related data.
CRM allows you to catalog information from initial marketing campaigns and sales contacts through quoting, customer orders, production, shipping, invoicing, payment and RMA cycles. CRM enables you to capture, manage and track every interaction with customers and suppliers in one place--putting it in front of your sales and customer service people, right when they need it.
Complete visibility of ALL customer interactions Eliminate duplicate data entry with EnterpriseIQ’s central database of information while promoting information sharing among all departments. The streamlined information flow makes sure that all of your customer-facing departments work more effectively together in efforts to satisfy your customers’ needs.
Complete sales, support, purchase and shipping history EnterpriseIQ’s CRM application accesses the ERP database, giving you the critical information such as the complete sales cycle, production, shipping and return process.
Customer, Supplier and Partner Support Management The CRM function helps you manage all of your business support interactions all from one central database. All calls, meetings, notes or tasks can be easily retrieved and reviewed.
Integrated Event Calendar and Alert System Schedule and track demos, appointments, sales calls, follow-up support and more.
Track Sale and Marketing Campaigns Track the success of promotional or marketing campaigns for effectiveness. Manage customers' buying preferences, histories and even their complaints.
Increase customer loyalty and satisfaction Customer retention is critical to any business. It’s easier to maintain a satisfied customer than to obtain a new one. EnterpriseIQ CRM knows that excellent customer service is a key to retaining your customers. Having customer’s information readily available allows you to better meet their requirements now and in the future.
EnterpriseIQ CRM lets you put the focus back on the customer which is where it should always be. Enterprise IQ CRM helps you keep your customers happy and thus, more loyal.
