As business conditions are continually changing, midmarket enterprises are forced to constantly realign their business strategy to maintain profitability and growth. These changes have directly impacted the internal and external resources of the mid-sized business but have also directly impacted its customers. Most organizations are now realizing that maintaining customer loyalty is the primary source of profitable and sustainable revenue growth, and are Customer Relationship Management (CRM) as a major component of their overall business strategy.
Epicor CRM is an integrated, award-winning solution that enables mid-market enterprises to manage the entire customer lifecycle and connect more effectively with their customers.
Sales Force Automation (SFA) Epicor SFA empowers you with complete contact, lead, opportunity and account management, all in one package. Sales teams can be formed and managed, milestones set and measured, literature sent, competitor information accessed, correspondence generated and potential revenue forecasted. The result? Better prospects, shorter sales cycles, and more revenue.
Marketing Automation With Epicor eMarketing, you can manage your marketing campaigns, pinpoint your targets, and capture highly qualified leads. Additionally you can measure the true costs & benefits and analyze ROI on your marketing activities.
Customer Support Epicor Customer Support is a complete tool for managing--even anticipating--the support
