Epicor Sales Management Customers’ demands for choice and flexibility translate to real opportunity for companies that can respond with agility and speed. Solutions that support your need for information about products, capabilities and customer information can offer measured advantage against competitors and ensure your company high marks.
Not only are businesses today looking for price, quality and delivery, they expect fast and accurate responsiveness in all supplier interactions. Suppliers that can successfully demonstrate how easy it is to do business with them—that they have the tools and systems in place to support complex processes, products and services—are realizing real competitive advantages.
Estimate and Quote Management Easily generate and track all customer or prospect requests for quotation (RFQs), from the time of receipt until an order is placed. You can get quotations out more quickly and be more accurate with pricing and lead times.
Order Management Order Management drives the Epicor system. From the time an order is entered, its progress is tracked through final shipment, producing perfect order fulfillment on demand. With Order Management, all orders and change orders will be effectively managed online, perfecting the order-to-delivery process for maximum customer satisfaction.
Demand Management In today’s climate of shorter lead times, more frequent orders of smaller quantities, and where meeting customer demand secures your competitive edge, companies must find ways to anticipate changes in customer demand. Epicor Demand Management responds to these business conditions and incorporates the requirements of Electronic Data Interchange (EDI) to help your company reduce lead time in the office for planning and procurement, thus enabling you to respond on the production floor faster.
Demand Management offers the establishment of contracts that can be linked to sales orders and releases. These contracts can be managed and schedules produced, automatically with set periodicities that match each customer’s unique shipping needs. Additionally, as change happens, the schedules can be regenerated. If Advanced EDI is deployed, your customers’ electronic demand changes are brought in for review and acceptance. This is important for companies doing business in industries such as automotive, aerospace and defense and retail. Accountability of change and rapid flow of information to the production floor, as a result of fully integrating EDI with your Epicor system, can elevate your supplier status.
In addition, Demand Management not only looks at the demand side of EDI, but also focuses on the fulfillment side with secure outbound Advanced Ship Notice (ASN) transactions that the customer reconciles with each shipment. Through an inbound EDI document, the CUM (Cumulative) total value and actual received quantity is then electronically sent back to you for reconciliation and potential adjustment.
Electronic Data Interchange (EDI) EDI is the traditional form of exchanging information electronically and is utilized by many suppliers to manage their supply chains more efficiently. Epicor Advanced EDI, used with Demand Management, provides a common interface for managing and exchanging large volumes of data. Demand Management handles creation, analysis, scheduling and reconciliation of cumulative releases from your customers. You can use Demand Management without Advanced EDI and vice versa.
Epicor Advanced EDI functions are tightly integrated with the Demand Management module and facilitate electronic communication of release and ASN information to and from your customers. Advanced EDI offers direct integration with your Epicor data, reducing the turnaround time on schedule changes and additions, and eliminating potential data entry errors. Epicor Professional Services are experienced in making EDI work in various environments with various EDI suppliers and can offer enhanced functionality that is tailored to the EDI needs of your business.
Storefront New revenue opportunities and sales efficiencies are available to companies that successfully engage customers through their website. By shortening the time from when an order is taken to the time of shipment, you can create a competitive advantage. Opportunities to reach out to untapped markets also drive companies to deliver e-commerce solutions—one more tool companies can deploy to demonstrate how easy and open they are to do business with.
Epicor Storefront sits along extended portal technology to offer a fully functional extension to your website that includes customer portal capabilities along with Epicor Sales Connect (sales portal) and web configuration features.
