Epicor's Vantage/Vista Customer relationship management (CRM) is capable of handling all aspects of an organization’s interaction with its customers and prospective customers, including everything from generating the lead, developing the opportunity, processing the order, producing and shipping the goods, receiving payment, to supporting the customer. Throughout these steps, Epicor's CRM software solution enables customers to be closely involved in the supply chain process from start to finish via the web-based Customer Connect applications.
With single-source customer information ranging from sales, engineering, production and shipping, to finance, everyone is in sync with customer demands. This complete CRM software for manufacturing enables your business to establish and maintain lasting relationships with your customers.
Epicor's Vantage/Vista CRM software solution delivers the following features and tools:
CONTACT MANAGEMENT Contact Management makes staying connected with your clients and prospects easy. It delivers a basic component of CRM and facilitates responsive and proactive interaction. Improve your customer service by recording and sharing client communication with the rest of your organization. Take a proactive approach by analyzing your greatest opportunities and assigning them to your sales representatives. Boost overall responsiveness to customer inquiries with easy user task management.
MARKETING & SALES With Epicor's CRM system, you can efficiently manage and examine the effectiveness of all marketing campaigns and events. Enable your marketers to pin down their targets, capture highly qualified sales leads and perform cost-benefit and return on investment(ROI) analyses on your promotional efforts. Additionally, utilize the campaign manager to record the number of leads, opportunities, orders, and costs for each campaign. Once the lead is captured in the system, the CRM functionality manages the whole sales process more efficiently, with features that include workflow and forecasting.
eMARKETING Epicor’s eMarketing is a all-inclusive tool that helps you design and distribute e-mails to customers, suppliers, and business partners. Whether you're developing a marketing campaign or sending a company statement to business partners, eMarketing ensures your organization appears professional, capitalizes on its e-mail marketing opportunities, appropriately responds to market requirements for opt-out controls, and examines the campaign results for improved effectiveness in the future. eMarketing makes marketing simpler than ever before.
With Epicor's Vantage/Vista solution, control the entire campaign cycle-from identifying and importing contacts, to designing targeted e-mails campaigns and web landing pages. It provides comprehensive reporting and analysis tools to help you design and implement highly focused campaigns. Its easy-to-use interface allows you to quickly and easily deploy focused e-mail campaigns with minimal training. As an extension to Epicor's complete CRM solution, eMarketing is proven to boost efficiency and will generate true ROI for your campaigns.
mobileConnect CRM delivers the ability to gain complete control over all customer interactions, whether it's generating leads, growing opportunities or tracking orders. This solution can be used from anywhere in the world. The mobileConnect series incorporates a disconnected database, allowing you to work anywhere you can bring your laptop.
Powered by the solid, fast SonicMQ® messaging engine, mobileConnect will help your sales representatives and sales engineers stay connected with their clients - without requiring network connections.
