Epicor® Vantage® / Vista™ - Vantage eBusiness Suite
Module
It’s no secret that the Internet is changing the way we do business. The advent of faster and cheaper communication allows businesses to exploit emerging avenues to find new ways of connecting with their customers. By giving your customers and business partners access to your online store-24 hours a day, seven days a week, 365 days a year-you are providing them with another opportunity to purchase goods and services from you. With customerConnect, salesConnect, supplierConnect, Epicor Portal, and Electronic Data Interchange (EDI), you have a global enterprise solution that keeps you connected with your entire network of trading partners.
customerConnect The customerConnect application gives you tools to effectively manage the entire customer relationship-from the time they are a lead generated from a marketing program through providing service after the sale. customerConnect moves your organization beyond traditional CRM. customerConnect extends its CRM solutions and provides customers with improved access to information through the StoreFront and customer portal.
salesConnect salesConnect enables your sales representatives and partners to view and update prospect information from anywhere, anytime.
Providing remote access will enable reps to do the following:
Create and track their sales opportunities
View pipelines
Configure products
Define new customer accounts or edit existing information
Access and update CRM information
Log customer calls
Create sales orders
Manage and update suspect, prospect, customer and contact information
supplierConnect With supplierConnect, you will have a greater understanding of supplier relationships and a more effective way of managing them. Suppliers have access to the information they need to provide the highest level of service. And, perhaps more importantly, you have a comprehensive view of your suppliers, so you can analyze and evaluate their performance to make strategic sourcing decisions.
EPICOR PORTAL Epicor® Portal ends the game of relying on IT to anticipate, interpret and provide valuable business insight within an online Portal or reporting infrastructure. In short, Epicor Portal empowers the users who find value in the information they seek. Epicor Portal is not about delivering a new portal architecture. It is about rich, compelling content on the leading portal infrastructure-Microsoft® SharePoint® Technologies. SharePoint has effectively commoditized portal infrastructure in the marketplace and lowered associated IT overhead. Epicor Portal adds value by producing SharePoint compatible Web Parts with role-based security and easy end-user authoring. Roles + Access + Security + Personalization + Sharepoint = Epicor Portal.
EPICOR PORTAL CUSTOMER CONTENT PACK Improve business efficiency by extending traditional boundaries for doing business with customers. The Epicor Portal Customer Content Pack provides interactive customer facing content that supports strategic goals for improved customer communication and direct collaboration on day to day business, right from your website. Additionally, customers enjoy 24 X 7 self service and can access, review, and make online requests for quotations. The Epicor Portal Customer Content Pack is designed to deliver the information your customers are looking for; open and closed orders, shipments, return material authorizations (RMA’s), invoices and credit memos along with payment history and service calls.
EPICOR PORTAL SUPPLIER CONTENT PACK Improve business efficiency by extending traditional boundaries for doing business with suppliers. The Epicor Portal Supplier Content Pack provides interactive supplier facing content that supports strategic goals for improved supplier communication and direct collaboration on day to day business, right from your Website. Suppliers enjoy 24 X 7 self service and can access, review, approve purchase orders and changes and submit pricing in response to request for quote (RFQ’s). The Epicor Portal Supplier Content Pack is designed to provide real time collaboration with suppliers on current business and drive new efficiencies and performance in your supplier network. Communicating electronically and in real time with suppliers reduces lead times and improves responsiveness to customer’s demands - whether you need pricing for an estimate going out the door or the plant floor needs product to sustain the flow of production. Suppliers have the information they need, when they need it; freeing up your buyers to do more important things than making phone calls when purchase orders become late and answering supplier questions about delivery, payment and more. Use Epicor Portal’s flexible environment for further defining the content suppliers have access to and securing it based on the supplier and what you want them to see. With Epicor Portal and the Epicor Portal Supplier Content Pack, your suppliers can drill into the details you give them access to.
ELECTRONIC DATA INTERCHANGE Electronic Data Interchange (EDI) is the traditional form of exchanging information electronically and is utilized by many mid to large-sized suppliers to manage their supply chains more efficiently. Advanced EDI used with Demand Management provides a common interface for managing and exchanging the volume of data that is possible with long-term Just in Time (JIT) contracts. Demand Management handles creation, analysis, scheduling, and reconciliation of cumulative releases from your customers. This is particularly useful for manufacturers who supply to the automotive or retail industries. You can use Demand Management without Advanced EDI and vice-versa.
Epicor® Vantage® / Vista™ - Vantage eBusiness Suite
