With Exact Synergy Enterprise, your customers come first. Synergy Enterprise enables you to monitor, understand, manage and maximize sales performance, as well as leverage customer information into long term customer loyalty and retention. It seamlessly integrates customer data across the organization into one database. Your clients, business partners, employees and vendors are automatically associated to one another and to all relevant and mission-critical business transactions.
Exact Synergy Enterprise stands out from traditional Customer Relationship Management (CRM) applications in the way collaboration is organized. The integration of all department processes allows you to capture the entire customer experience as it relates to your enterprise. Synergy Enterprise does much more than simply store, update and manage customer data. It provides the crucial information necessary to continuously cultivate the customer relationship.
Critical Information, Accurate and in Real Time:
Single repository for customer information, Accounts Receivable (AR) information, documentation and business processes from the customer card
Portal based technology means that access to this customer information is available to all required whenever and wherever
Provide customers access to the exact same information giving one concise source of the truth
Know What your Customer is Thinking Built-in analytics are the only way to know what customers are thinking and to respond to their issues quickly and effectively. Native real-time analysis tools, reports and ad hoc querying in Synergy Enterprise can help recognize issues before the customer does. You can also identify bottlenecks, capture diagnostic data and get real-time views of multi-channel customer activity with Dashboard Reports.
Financial Management All customer-related financial transactions are automatically associated with their account information, including outstanding payments, making them easily accessible to sales reps and remote offices when needed.
Integrated Portal Technology Built-in web portals provide ongoing and active conversations with all customers, employees, partners and vendors. Secure private logins allow for one-to-one client interactions, all without having to add IT staff to maintain extra websites or pages.
