Idalica - Service Module  Select A Module Business Intelligence Materials Management Purchasing Manufacturing Order Management Sales Service E-Commerce Point of Sale (POS) Financial Management Projects Idalica     A. Workflow Drives Results To ensure requests are addressed on a timely basis, you can set up assignment, notification and escalation rules. Optionally you may send confirmation email to the requester that confirms receipt of the request and communicate details such as the assigned service engineer or the service level agreement for that particular type of request. Company employees such as an account executive or support engineer can access the request from their work queue or from within the customer record. B. Self-service Online Inquiry Self-service allows customers to submit new requests and query the requests database from a web browser. The information may be used for such purposes as obtaining service or checking status on account balances or invoices. Self-service can also be used to allow customers to self-register for permission based marketing lists or to download product and service documentation.

		Idalica - Service     Database Desktop OS Server OS Oracle IBM DB2 PostgreSQL Windows 9x/ME Windows 2000 Windows NT MS-DOS ASP - Web Interface MacOS Windows XP Linux Windows 2003 Windows Vista Windows 9x/ME Windows NT Windows 2000 MacOS UNIX UNIX - SCO Windows XP Linux Windows 2003 IBM Operating Systems Windows Vista         Price Range:         $ 9,000 - $ 200,000+       Installs:         1000+ Small and Midsize Companies