Hosted Customer Relationship Management (CRM) Software for Small Businesses Is your business suffering because you use a number of software applications programs to try to control your CRM activities? Infusion understands the CRM needs of small businesses. With Infusion CRM, you will gain complete control over your prospect and customer information.
Marketing Automation Software Using Infusion CRM, develop a steady stream of business by automating your marketing activities! Create and manage multi-step marketing sequences including email, direct mail, fax, voice broadcast and tasks - then let this robust marketing solution contact your customers and prospects automatically!
Sales Force Automation Optimize your direct sales by recording and monitoring your leads through a completely customizable sales pipeline. Configure sales teams, automatically allocate leads and imbed automated triggers into your sales process to ensure that leads are being contacted by sales reps immediately.
Contact Management Our customer-centric approach to contact management will enable you to track all of your emails, faxes, appointments, tasks and phone correspondence in one place so you can close more sales by maintaining better relationships with your prospects and customers.
Email Management With Infusion CRM’s Email Management module, you can use email as a marketing tool for promoting your products or services. Manage newsletters, auto-responders and more using powerful email tools. Take advantage of our Email Deliverability Assurance programs to ensure that your emails bypass spam filters and are delivered to the recipients’ inboxes.
E-commerce Infusion CRM delivers a seamlessly integrated shopping cart that enables you to manage and process online sales and consolidate orders into one system. Coordinate your online and offline sales with your marketing campaigns, follow up and more!
Billing & Accounting Using Infusion CRM’s Billing & Accounting module, you can view standard sales and accounting reports or generate custom reports to stay informed on key financial information. Manage your recurring billing programs effortlessly and generate automated notifications for failed credit cards or other important indicators. Export orders into comma delimited format for integration with third party accounting programs.
List Management With Infusion CRM software you can more effectively manage your database thanks to robust search functionality that enables you to analyze and segment customers and prospects into powerful lists. The result: ultra-targeted marketing campaigns, successful communication and an increase in profits!
Affiliate Tracking With Infusion CRM's Affiliate Tracking module, you can build a multi-tiered affiliate structure to handle your affiliate needs. The Affiliate Resource Center enables your affiliates to view their referrals and commissions, create tracking links and download resources to help them market your products and close more sales.
Calendaring & Tasks Use Infusion CRM software manage your schedule and stay organized with full online calendaring and task capabilities by using the Calendaring & Tasks module. Get the information you need at home or away from the office using any web-enabled desktop, laptop, PDA or cell phone.
Help Desk The Infusion CRM Support Management Module enables you to effectively manage your customer support requests in one location. Configure ticket stage to track and manage customer support requests. Set up triggers to automatically begin required actions throughout the ticket process.
