With the M2M VIP enterprise portal, you can harness the power of the Web to engage your customers, suppliers and employees and bring them closer to your business. Made2Manage Systems' enterprise portal, M2M VIP, helps your company meet your customers' and suppliers' need for information and collaboration—without having to make the large capital investments that are traditionally associated with e-business technologies.
M2M VIP is a hybrid-hosted Web application that is completely integrated with the Made2Manage Enterprise Business System. The implementation process is quick and easy because Made2Manage Systems provides the IT infrastructure for you—all you need is a Web browser and a persistent Internet connection to launch your own enterprise portal.
Customers
To get more out of your customer relationships, M2M VIP helps you provide a new level of customer service. Your customers can:
Look up their order status information—including UPS tracking information.
Access invoice details.
Configure products and enter them into your system as a quote or order.
Check available inventory.
Access specifications for each part number in their own product catalog.
Create discussion threads for any shared document.
Access product-specific field service information.
Suppliers
To keep the flow of materials and components provided by your vendors in alignment with your production priorities, you can offer your key suppliers real-time visibility into your shop floor. Your suppliers can:
Respond to RFQs over the Web.
Track inventory part levels.
Access folders of specification drawings and respond with questions or comments in a discussion thread.
Remote Employees
To be truly responsive to your customers, your employees need real-time account information no matter where they are. Your employees can:
Look up order status and invoice information for all accounts.
Retrieve nightly-refreshed management reports on quote status or job status.
Access documents such as price lists and sales agreements.
Enter orders or quotes into the system for specific accounts.
Access customer-specific field service information.
