Microsoft Dynamics® CRM is a fully integrated customer relationship management (CRM) system. Microsoft Dynamics CRM gives you the capability to easily create and maintain a clear view of customers from first contact through purchase and post-sales. With tools to enhance your company's sales, marketing and customer service processes - along with native Microsoft® Office Outlook® integration - Microsoft Dynamics CRM delivers a fast, flexible and affordable solution.
Microsoft Dynamics CRM helps you drive consistent and measurable improvement in everyday business processes.
Microsoft Dynamics CRM works the way you do With a streamlined user interface, wizard-based tools and close integration with Microsoft Office applications, Microsoft Dynamics CRM works the way your people work.
Get started quickly by working in a familiar Microsoft Office Outlook 2007 interface that lets your people manage customer relationships without having to learn a new application. Empower users by enabling your people to create workflows and reports without the assistance of technical support. Instead, they create them via new wizard-based tools that are easy to use and maintain. Achieve results by helping your people make more informed decisions in how and where to invest their time, budget and resources, with Microsoft Dynamics CRM's improved planning, forecasting and online/offline reporting features.
Microsoft Dynamics CRM works the way your business does Microsoft Dynamics CRM provides choice and flexibility in how you implement and customize your CRM application so you can achieve the best possible fit for your business.
Consistent business processes with flexible business automation tools built on the same foundation as Windows®, the Windows Workflow Foundation (WWF). Conduct business globally with full support for multiple languages, multiple currencies and across multiple time zones. Model your business accurately with out-of-the-box support for many-to-many business object relationships and self-referential business relationships.
Microsoft Dynamics CRM works the way technology should Microsoft Dynamics CRM is a highly flexible CRM system that can grow and change alongside your business, because it's built on industry-standard technology that's both reliable and efficient.
Operational efficiency with a new multi-tenant architecture to help simplify deployment and support and to enable more efficient use of hardware. Multiple deployment options are supported, including on-premise, partner-hosted and Microsoft-hosted in North America. Enhance scalability and performance with clustering and load balancing, as well as parallel inbox processing and wide area network (WAN) performance improvements.
The power of choice Microsoft Dynamics CRM provides you with the power of choice so you can evolve your business unencumbered by technology limitations. Multiple deployment options are available to suit your business current and future business needs:
On-premise. Microsoft Dynamics CRM is deployed easily in the IT environment of any company, from small business to enterprise. It provides a full suite of marketing, sales, and service functionality with a native Office Outlook user experience, and it can quickly be tailored to meet your business needs. Because Microsoft Dynamics CRM products run on the same code base, you can easily switch from an on-premise model to a software-as-a-service environment. Partner-hosted. Microsoft Dynamics CRM is offered as a software-as-a-service (SaaS) solution by our partners around the world. They deliver fast, flexible CRM solutions hosted in their own data centers and tailored to fit the needs of various markets or industries. And since all Microsoft Dynamics CRM products run the same code base, you can easily move from partner-hosted Microsoft Dynamics CRM to an on-premise environment or even Microsoft Dynamics CRM Online. Microsoft Dynamics CRM Online. Microsoft Dynamics CRM Online delivers a fast, flexible SaaS solution that is operated within Microsoft data centers. It offers an outstanding user experience through Microsoft Office Outlook or a Web browser, with rich configuration and customization capabilities. Because it’s built on the same code base as other Microsoft Dynamics CRM offerings, you can easily from to a partner-hosted or on-premise environment.
Microsoft Dynamics provides powerful software that helps organizations drive down costs, improve operations, retain and build customer relationships and continue to innovate in challenging economic times.
