Because the business arena is changing every day at what feels like lightning speed, companies are forced to constantly re-access their methodologies in order to discover, and even sustain, a competitive advantage. Change might even come in the form of longstanding customers switching to your competitors’ products without you having the chance to recognize that customer dissatisfaction exists. For reasons like this, Microsoft has developed a reliable customer relationship management (CRM) software solution that enables companies to respond to, and even predict, their customers’ ever-changing wants and needs.
Microsoft Dynamics CRM 3.0 is a customer relationship management solution that provides the level of customer intelligence needed to successfully retain your existing customer base. And, it works the way you do, the way your business does, and the way technology should.
Create a centralized customer data storehouse that conveniently resides beside Microsoft Office and Microsoft Outlook.
Access Microsoft CRM sales, marketing and customer service applications through Outlook to make sales decisions, market products, resolve issues and gain strategic insight.
Add CRM functionality to your organization quickly and easily when you use Microsoft Office or Outlook.
Microsoft Dynamics CRM works the way you do.
Using Microsoft Dynamics CRM, you will save on training costs, enable broader adoption, reduce application switching, improve productivity and receive a rapid return-on-investment (ROI). Additionally, you can grant employees direct access to customer information via Microsoft Outlook or Outlook Web Access (OWA).
Tightly integrated with Microsoft Office and Outlook so that employees can retrieve information from Microsoft CRM and import it to Microsoft Office applications such as Excel or Word.
Fast and easy data access through context-sensitive information for populating forms or taking the next steps without having to change screens.
Custom workspaces that enable users to develop, save and reuse customer data views that are specific to their information needs.
Service calendar for service schedulers and dispatchers to schedule activities according to resource, time or service.
Robust reporting and analysis capabilities that enable users to spot opportunities and problems instantly.
Reliable mobile support that enables field workers to obtain customer data using any personal digital assistant (PDS), laptop or browser.
Microsoft Dynamics CRM works the way your business does.
This customer relationship management software solution not only integrates seamlessly with your employees’ lives, but also adapts to the existing workflow processes and methodologies of your organization. You or your information technology (IT) professionals can instantly modify application forms, data fields and relationships, and add new tasks and items without writing code. Tailor Microsoft CRM to accommodate the unique needs of your organization.
Marketing automation application for building customer and lead lists, creating targeted campaigns, monitoring campaign progress and following up on the impact of those campaigns.
Campaign wizard for generating email blasts to targeted lists and tracking customer responses.
Service scheduling for centrally managing service requests, logging and dispatching to monitoring and follow-up.
Superior flexibility for adding customized tasks and items, creating custom views for each user, and building logic into CRM so that Microsoft CRM automates repetitive tasks, informs users of the next steps, sends emails and generates alerts for open items.
Robust reporting capabilities that enable managers to track the health of their business. Transfer CRM data to Excel and perform your analysis, or use Microsoft SharePoint Portal Server for updating executive dashboards and collaborating on customer information.
Workflow innovations that boost productivity, including next-step suggestions and task assignment automation.
Microsoft Dynamics CRM works the way technology should.
Microsoft CRM’s platform is intuitive and user-friendly – just the way your IT staff needs it to be. Enjoy a rapid, low-cost deployment, low support costs and easy scalability as your business grows.
Customizable forms, data fields and information relationships so that users can obtain the specific information they need.
Efficient installation diagnostic tools used to reduce setup time and ensure Microsoft CRM is successfully deployed.
Quick data searches across large amounts of customer information so that users can quickly and efficiently find the information they need.
Step-by-step Microsoft Exchange Connector Deployment Wizard that enables simple and efficient Microsoft CRM integration with Microsoft Exchange and Outlook.
Instant connectivity to external data sources, which allows users to access information right when they need it.
Indispensable management and notification capabilities that provide IT professionals with the tools they need for managing a CRM system.
