Microsoft Dynamics GP - Customer Relationship Management (CRM)
Module
Microsoft Dynamics GP - formerly Microsoft Great Plains - Customer Relationship Management (CRM) for field service is a business management software solution used to improve organizational profitability and customer satisfaction. The combination of comprehensive field service software with superior business management tools allows you to manage all aspects of your operations. Use Microsoft Dynamics GP and Microsoft Dynamics CRM to improve employee productivity, customer satisfaction and company performance
Share crucial information with the rest of your organization. With Microsoft Dynamics CRM and Microsoft Dynamics GP, you can share information, including:
Item and product information including location and availability.
Customer buying preferences, purchase patterns, and payment history.
Forecasting and planning activities that help project revenue and growth.
Inventory quantities.
Orders, including status.
Invoices, including status.
Price level.
Create an efficient work environment that uses familiar tools. Microsoft Dynamics GP and Microsoft Dynamics CRM were created to work together - and with Microsoft Office System tools. This robust combination of Microsoft applications helps employees work together comfortably and efficiently by granting them quick and easy access to information using software they’re already familiar with. This integration offers businesses several advantages, including:
Sales representatives can make customer information available to all employees by entering information into Microsoft Dynamics CRM or Outlook 2003.
Marketing personnel can import customer data from Microsoft Dynamics CRM into Word 2003 and Microsoft Office Publisher to create tailored collateral.
Accounting teams can import information - from sales commissions to outside reporting service data - into Microsoft Dynamics GP using Microsoft Office Word 2003 and Microsoft Office Excel 2003.
Accounting teams can quickly run a query using Microsoft Dynamics GP, and then export data to Excel 2003 for further analysis.
Customize your solution using Microsoft. For smoothly integrating applications, Microsoft offers a tool that IT professionals or your Microsoft partner can use to fine-tune integration, customize integration points and make certain that connections are implemented quickly, easily and successfully.
Improve customer satisfaction and retention rates. Microsoft Dynamics CRM ensures that customer needs get met. Seamless integration assists sales, financial managers and warehouse employees in serving the needs of customers. Real-time data exchange enables your employees to better help customers and to be more effective in pursuing personal and organizational goals.
Improve decision making and realize more sales opportunities. When Microsoft Dynamics CRM and Microsoft Dynamics GP are combined, managers are able to communicate effectively using consistent and relevant information. This helps them react to market trends immediately, confidently and intelligently. Such integration also provides opportunity for increased sales. Quick access to the customer database via Microsoft Dynamics CRM and full access to product and delivery information in Microsoft Dynamics GP assists sales teams in collaborating and responding to customer needs quickly.
Microsoft Dynamics GP - Customer Relationship Management (CRM)
