Extend your customer service and marketing efforts to the Web with Microsoft® bCentral™ Appointment Manager and Microsoft bCentral List Builder. These Web-based services offer online scheduling for customers, resource management for business owners, and powerful e-mail marketing tools that attract customers and keep them coming back.

Improve service and profits
Let customers use Appointment Manager to view your services and schedule appointments online, 24/7.

Manage resources and workloads
Use Appointment Manager to schedule appointments, classes, training sessions, and recurring events. Review workloads with schedules and reports formatted for printing.

Integrate with Outlook
Download appointments from Appointment Manager directly into Microsoft Outlook®.

Stay in touch with customers
Exchange customer data between Microsoft Business Solutions Small Business Manager and List Builder to send targeted e-mail newsletters with promotions, special offers, and other news.

Create graphics-rich newsletters
There’s no need to know HTML-easy-to-use templates let you create professional-looking List Builder newsletters in minutes.

Monitor marketing campaigns
Use List Builder to analyze campaign statistics and customer feedback.

Features: Microsoft bCentral Appointment Manager

• Integrate Microsoft Small Business Manager data: Export customer information from Small Business Manager to Appointment Manager so that existing customers can schedule appointments online.
• Appointment scheduling: Offer secure, 24-hour online self-scheduling for customers with customizable views of services and personnel availability.
• Events scheduling: Schedule classes and special events; monitor attendee lists.
• E-mail responses: Send automatic confirmations and reminders for appointments.
• Waiting lists: Fill cancellations and open slots automatically.
• Resource management tools: Review workloads with schedules and reports formatted for printing, including daily employee schedules and upcoming appointments.
• Set-up and customization: Step-by-step guides simplify set-up and customization. Use or customize a built-in StoreFront, or integrate it with your Web site.
• Download appointments: Download appointments into Small Business Manager as sales invoices to manage customer activity originating online.

Features: Microsoft bCentral List Builder

• Integrate Small Business Manager data: Export customer information from Small Business Manager to List Builder, and use that contact information for List Builder communications.
• Newsletter templates: Create graphics-rich newsletters in minutes; automatically send plain text e-mail versions to customers who cannot read HTML e-mail.
• Database and sign-up forms: Track and manage customer information with an easy-to-build database; use customizable forms to collect new customer sign-ups.
• List management: Use auto-response e-mails and automated list management for responses, subscriptions, cancellations and non-valid e-mail addresses.
• Reporting tools: Track statistics and evaluate customer response. Post surveys and use survey responses and demographic data to learn your customers' preferences.