When it's done right, order management can streamline your entire fulfillment process. It minimizes paperwork for your sales force, enabling them to focus their efforts on selling. It also ensures that customers get deliveries on time, boosting customer satisfaction and long-term loyalty.
Everything in NetSuite CRM+ is built around customers and orders—reports, dashboards, and customer intelligence all key off this tangible relationship with the customer, making it as easy to connect with them over the Web as in person. This order management capability also allows sales people to work a deal through the pipeline, right through to the actual close. So you can finally see booked orders in your forecast, greatly increasing its reliability, predictability and accuracy.
With NetSuite CRM+, sales representatives can turn estimates into orders with just one click of a button, significantly reducing their paperwork. Did you know that other CRM vendors' solutions don't include order management? That means you can't complete the order and, importantly, you lose visibility into customer order histories for inquiries and support—and for future marketing and sales customer intelligence.
NetSuite CRM+'s order management system also gives everyone in your organization access to the same, up-to-date order information. Support representatives can view order statuses; sales representatives know when to make follow-up calls; and customers can check order statuses in real time via the Customer Center, or your Web site.
Benefits:
Manage by fact with marketing ROI based on real purchases, sales effectiveness based on actuals not just projections, forecast accuracy you can trust, and sales incentives based on real sales in system real-time, not haphazardly on a spreadsheet.
Empower sales reps with the first and only hosted CRM solution that lets them create estimates and orders with one click, saving time and money.
Give customers full visibility into order status, boosting customer satisfaction and loyalty.
Mine centralized customer purchase histories for customer profitability analysis, strategic marketing and upsell/cross-sell.
Features:
Order processing lets sales reps turn estimates into orders with just one click.
Real-time order status means that everyone has access to the same, up-to-date order information.
All orders and their history are captured and managed within a single repository.
