Having open lines of communications with your customers is crucial. NetSuite's Customer Center strengthens your customer relationships by providing password-protected access to important online tools and information. Your customers can find answers to questions, complete financial transactions, submit support issues, or query your online knowledge base—anytime and anywhere.
Online Case Forms: Your customers can submit questions or cases with online case forms 24/7. NetSuite automatically routes the cases by topic, region, or specialist.
Knowledge Base: With NetSuite, you can post a comprehensive database of questions and answers, allowing customers to get immediate resolution while reducing the load on your support representatives. In addition, you can customize your Customer Center to specify which topics and solutions will be highlighted.
Online Ordering: Allow customers to place new orders, or reorders, by using the Customer Center. Customers can also view their order histories and make payments online.
Custom Publishing: Using NetSuite, you can easily publish information to specific prospects and customers, or even to entire groups of customers who are determined by specific criteria, such as purchase history or referral source.
