With NetSuite, you can offer customers reliable, round-the-clock self-service, an extensive knowledge base, and online support—all tools that increase customer satisfaction and lower operational costs. Customers, vendors, and partners can process inquiries and conduct transactions without intervention from your support representatives. They also benefit from better communication with your company, as well as more timely shipments.
CUSTOMER & PARTNER SELF-SERVICE FEATURES:
Customer Center: NetSuite’s password-protected Customer Center allows you to improve service and cut costs. This 24/7 resource enables customers to view orders, payment histories, and shipping statuses as well as submit and follow up on cases.
Knowledge Base: Publish a database on your site—allowing customers to find the information they need, when they need it—while also reducing the workload on your support teams.
Case Forms: Customers can submit trouble tickets or pose questions with online case forms 24/7. Based on the rules you establish, NetSuite automatically routes cases by topic, region, time zone, or specialist.
Partner Center: Leverage your Web presence to extend tools and information to your partners, whether to check inventory, enter sales orders or track marketing campaigns. The Partner Center gives you the tools to effectively extend your channel presence.
