Today, customers demand a personalized online shopping experience. NetSuite provides Web store capabilities that help growing mid-sized companies to create a dynamic and personalized online store. Integration with inventory, accounting, sales and support departments enables your company to offer customers a rich Web experience—without using costly IT resources for web development.
WEB STORE FEATURES:
End-to-End Order Management: NetSuite eliminates the manual transfer of customer orders from your Web store, saving money and reducing time to fulfillment. Orders automatically flow to your accounts receivables and warehouse departments. And with integrated shipping functionalities from FedEx and UPS, you can provide real-time shipping rates, print shipping labels, automatically associate shipment tracking numbers to sales orders, and provide tracking numbers to your customers for 24/7 tracking.
Web Analytics: NetSuite's analytic features tie traditional Web metrics with transaction data and specific customer activity data. The reports tell you not only how your customers found you, but also measure the ROI of your referrers and search engine keywords. The reports tell you not only which pages are most frequently visited, but gives you insight into site traffic and cart abandonment.
Integrated Inventory Management: With NetSuite's integrated inventory management capabilities, changes in the back office are automatically reflected in your Web store. You can display real-time inventory levels and check if items are out of stock, track inventory down to the sub-item level, and receive automatic notification upon reaching re-order points. NetSuite also lets you offer volume discounts, provide different price levels for sub-item options, and extend special pricing offers to specific customers.
Customer Service and Self-Service: Increase customer loyalty while reducing support costs with NetSuite's integrated service tools. Customers can log in anytime to view their order histories, track packages, request refunds or view quotes. Customers can also submit trouble tickets while reviewing responses to their previous inquiries, or read through a published knowledge base.
ADDITIONAL FEATURES:
Page Specific Meta Tags
Multi-domain Hosting
Multi-currency Shopping
Report Snapshots for Page hits
Site Building and Hosting Tools
Password-protected Shopping
Real-time Credit Card Processing with Multi-level Fraud Protection
