Every customer interaction—from original customer contact through post-sales service—can be an opportunity to build business value with your customers. With PeopleSoft EnterpriseOne Customer Relationship Management you’ll get the right information into the hands of the right people at the right time, allowing you to instantly react to customer demands and market changes. Support and streamline your entire business process from original customer contact through post-sales service.
CRM Advantages
PeopleSoft EnterpriseOne Customer Life Cycle Management expands the definition of CRM to include all of the business processes and associated systems that touch a customer, including billing and delivery. The value of CRM grows considerably when it is tightly integrated with supply chain management (SCM) functionality. PeopleSoft EnterpriseOne CRM has hundreds of integration points with the company's enterprise applications, enabling you to support and streamline entire business processes from original customer contact through post-sales service:
Customer Lifecycle Marketing involves learning about your customers, then effectively communicating with customers through PeopleSoft EnterpriseOne Marketing.
Multi-Channel Collaborative Selling involves acquiring new customers with PeopleSoft EnterpriseOne Sales, Mobile Sales, and Partner Relationship Management.
Integrated Fulfillment Management enables the fulfillment process through integration to PeopleSoft EnterpriseOne Manufacturing Management and Financial Management.
Integrated Customer Service allows you to service customers through a variety of channels with PeopleSoft EnterpriseOne Customer Self Service, Multi-Channel Interaction Manager, Support, and Service Management.
CRM Product Modules
Customer Self Service
Marketing
Mobile Sales
MultiChannel Interaction Manager
Partner Relationship Management
Sales
Service Management
Support
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