Pivotal CRM is the customer relationship management (CRM) product suite of CDC Software, The Customer-Driven Company.
Pivotal’s customer relationship management (CRM) platform and applications help companies deliver superior customer experiences, while also giving them the tools and insight to run their businesses more productively, efficiently, and profitably.
Pivotal delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal enables companies to cost-effectively adapt and integrate the system to fit their unique business processes—making CRM work the way they need it to.
Pivotal’s complete CRM suite includes solutions for:
Sales: Shorten the sales cycle and improve close ratios by making your sales process one of your strongest competitive differentiators.
Marketing: Increase response rates and lead quality dramatically by conducting highly targeted campaigns that capture in-depth prospect and customer data at every point of interaction.
Service: Accelerate incident resolution and improve customer satisfaction by implementing efficient, repeatable customer-service processes.
Partner Management: Collaborate more effectively with your partner channels by extending your knowledge and sales processes to them.
Analytics: Make better-informed business decisions, faster, with customer-data analysis.
Mobile CRM: Increase the productivity and effectiveness of your field and mobile users, whether they’re working online or disconnected.
Pivotal also offers specialized solutions tailored to the needs of specific industries:
