Today's homebuilders are undergoing a shift in the way they win and care for customers.
Increased competition, demanding and knowledgeable buyers, diverse markets, and a complex range of products and options, makes your industry more challenging than ever before.
Pivotal Homebuilder Front Office provides industry-leading homebuilder lead management, sales automation, and customer care applications, built on a flexible, rapid, enterprise-level CRM technology platform.
As a volume homebuilder, it is more important than ever for you to be able to:
Improve customer loyalty and referrals
Reduce sales, marketing and warranty costs
Increase sales and margins
Improve management information across business units
Have flexibility to meet changing customer and industry requirements
Reduce IT costs of ownership
Unify Operations for Lifelong Homebuyer Loyalty
The best strategy for navigating these challenges is to know your customer and to build a strong, lifelong relationship. Unified lead management, sales, and customer care operations allow you to understand and manage customer needs throughout the entire homebuyer lifecycle. Sharing that information across your enterprise presents a single coordinated customer face that helps you build those strong relationships.
Pivotal Homebuilder helps your company to measurably improve your ability to grow, reduce your operational costs, and increase your homebuyer satisfaction and loyalty.
The smoother workflows, step-by-step methodologies and unified system of Pivotal Homebuilder Front Office enable your company to:
Unify and share up-to-the minute corporate and homebuyer information
Present a single coordinated customer face and provide a noticeably better home buying experience to your qualified homebuyer.
Gain visibility of your operations across departments as well as geographic regions, divisions and neighborhoods.
Provide your sales professionals with the right lead, the right buyer information, at the right time.
Accelerate the sales cycle by making it easier for customers to buy a home, and easier for your home sales professionals to shuffle the paper
Manage your sales operations and improve results with standardized processes, activity lists, and enterprise-wide lead, activity and pipeline reporting.
Ensure a quality home with automatic inspections, buyer orientations and customer surveys
Manage your Homeowner service warranty requests and resolutions to provide a faster response and better experience.
Reduce costs and manage your risks with standard automated processes, activity lists, audit trails and problem reporting
Track and understand markets, competitors, customer demographics, and sales/product trends for enhanced decision making and planning
Whether your company is involved in the construction and sale of single-family homes, condominiums, vacation homes, or resort properties, Pivotal Homebuilder Front Office can help you improve your selling, marketing, and service operations.
