SAP Business ByDesign provides comprehensive, flexible support for the customer relationship management processes that span marketing, sales, and service activities. Companies can respond rapidly to customer demands, understand the cost to serve each customer while focusing on the most profitable ones, and fulfill customer needs in the most efficient, effective manner.
Sales With SAP Business ByDesign, companies can manage comprehensive customer-related information about opportunities, quotes, orders, and invoices. Employees can verify product availability, develop accurate forecasts, predict future sales, and identify cross-selling and up-selling opportunities. SAP Business ByDesign supports smooth interactions with customers and helps sales staff fill the sales pipeline, focus on the most promising leads, and accelerate the sales process.
Marketing SAP Business ByDesign gives companies more control of their sales and service deals by helping them better manage marketing and presales activities, including market development, lead generation, and lead qualification. Because SAP Business ByDesign keeps track of relevant prospect and customer information, sales representatives have all the customer information they need at any time during the sales process.
