SAP CRM helps organizations drive service revenue and profitability with support for:
Service Sales and Marketing
Service Contract Management
Iin-House and Depot Repair
Warranty Management
Installed-base Management
Resource Planning
Call centers, field service, and e-service provide various flexible delivery options that serve as a strategic delivery channel for service, sales, and marketing efforts to maximize customer loyalty, reduce costs, and boost revenue. Organizations can give agents the tools to seamlessly handle inbound or outbound transactions and can give managers role-based access to SAP or third-party administration, maintenance and reporting analytics to ensure the interaction center operates efficiently.
