To provide Return Merchandise Authorization (RMA) as an efficient method of controlling the return or exchange of items sold to customers, ensuring visibility and tracking of the item until the transaction is concluded.
The Value of RMA for SYSPRO
Improves customer service through instant on-screen access to all RMA information
Retains an unlimited history of RMA’s
Has practically no limit on transaction volumes
Gives complete visibility of returned inventory
Identifies recurring problems in various areas of order processing, analyzing the reasons for returns
Provides inventory action options when receiving RMA’s for repair, scrap, return to OEM, restock or take no action
Avoids costly mistakes by automatically calculating associated return charges
Verifies warranty dates, price and the quantity purchased
Preview of reports to screen and e-mail capabilities
Matching SYSPRO to Your Business
Create unique return codes
Use flexible options that customize processing
User-defined return period for RMA’s issued
Warnings will appear if RMA is invalid
Automatic restocking charges
Multiple receiving actions can be analyzed
Facilitates immediate replacement cross-shipments to customers returning goods
Facility to look up sold items and validate them
Handle stocked and non-stocked items
Multiple line items per RMA
Flexible options that customize processing
Creates repair work orders for items within or out of warranty
Allows for IBT (Interbranch Transfer) transactions
Default warehouses may be set for RMA returns and later transferred to the repair warehouse after an RMA inspection
Audit Trails and Reporting
Full on-screen inquiry of the status of returned material can be accessed at any time
Allows printing of RMA authorization documents, reports and labels
Returns can be tracked by action codes through RMA reporting
Supports lot and serial number control
Provides daily receipt listing
Integration
Integrates with the Inventory Control, Bill of Materials, Accounts Receivable, Return to Vendor, Work in Progress and the Sales Orders & Invoicing modules
E-mail reports with the Office Automation module
RMA for SYSPRO requires the Inventory Control and Sales Orders & Invoicing modules
