Improve Business-to-Business Customer Service Through the Internet
The Internet is fast becoming the method of choice for transacting business worldwide. The Sage MAS 500 eCustomer module brings the power of the Internet and fully integrated Web-based technologies to your business. Through a business-to-business storefront, customers can order items from a general catalog that you can customize for your Web site. When they’re ready to purchase, they simply submit the order and receive an immediate confirmation. When the order is accepted, they receive an automatic e-mail acknowledgement.
eCustomer was designed as an integral part of Sage MAS 500, so your customers receive the full strength of it’s product and customer-specific pricing. Moreover, when new items are created in the Inventory Management module, the system will automatically update your Web storefront and add the items to the catalog categories you specify.
eCustomer’s intuitive design makes it easy for you to set up a unique Web storefront. Order entry is a snap for your customers with eCustomer’s workflow; the order, catalog and items are all displayed on the same page. For repeat users, a rapid order entry feature streamlines the process even more. Your Web customers can even create their own purchase requisition system when they buy from your Web site. These design strengths give you a revenue advantage, because your customers can purchase from the Web site that’s easiest for them to use — your eCustomer storefront.
eCustomer was designed to put your customers in charge. They are able to monitor their account status by viewing outstanding orders and credit related information. All of this can be done at the customer’s convenience because your Web storefront never closes.
REQUIRED MODULES
Accounts Receivable
Inventory Management
Sales Order
FEATURES:
Single Screen Shopping
Offer your customers an intuitive e-commerce interface to streamline order entry and provide simultaneous views for the Web catalog, item details, and their orders.
Enjoy the competitive advantage of a Web storefront designed for your customers’ workflow.
Allow customers to browse your Web catalog, research item details, and manage their orders, all on the same Web page.
Add items to orders faster using a quick-entry feature for returning Web customers.
View item images, pricing and detailed descriptions simultaneously.
Search inventory items by the item number or description.
Business-to-Business Ordering
Capitalize on the full potential of Sage MAS 500 by using the business-tobusiness order screen which is integrated into the application.
Enjoy the full power of Sage MAS 500 pricing by offering individual customer or product-specific pricing.
Allow your customers to decide how to ship their orders.
Enable your customers to choose the authorized shipping address for their orders.
Add purchase order numbers and special instructions to the order.
Confirm order submissions online for immediate verification by the end-user.
Send e-mail order acknowledgement automatically once the order is entered into your Sage MAS 500 system.
Customer Requisitions
Enjoy a unique competitive advantage by providing your customers a purchase requisition system when using your Web storefront.
Offer your customers the option of allowing each of their users to place orders on your Web site.
Enable customers to determine each of their users’ purchase limits.
Empower your customers’ supervisors to review on-hold orders that have exceeded individual users’ credit limits, and approve them as an order.
Allow users to create a requisition by browsing the catalog, selecting items, and saving the requisition for their supervisor to review, approve, and turn into an order.
Let your customers determine which of their users have the right to place orders.
Item Setup and Maintenance
Optimize your sales revenue by ensuring that your inventory items are immediately available for sale, where your customers can easily find them.
Define the categories for your custom Web catalog to leverage the sales impact of your Web page.
Automatically generate your eCustomer Web catalog using the data setup in your Inventory Management module.
Allow your inventory items to be listed in more than one category in your online catalog.
Link photos to display each inventory item, showing different angles of the product.
Customer Self-Service
Give your customers the ability to manage their own accounts.
Create an administrator for your customer account who has the authority to manage their own account.
Empower your customer administrator to create and manage their own users.
Allow your customers to create multiple users for their accounts and determine who will have access to your Web site.
Designate standard users who submit their own orders, and supervisors who can review and approve all orders for their companies.
Allow your customers to save their orders, return to your Web site and continue purchasing.
Accounts Receivable Lookup
Provide your customers a view into their account activity with the system’s inquiry capabilities — allowing them to make informed decisions while enjoying easier purchasing and reordering of your products.
Allow your customers to view their account balance, on-order balance, credit limit, and available credit.
Drill down to line item content from summarized open order views.
Give your customers the opportunity to view their open orders.
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