Find Out Why More than Half-a-Million Users Can't Stop Talking About Salesforce.com!
Salesforce.com, the leader in on-demand, web-based customer relationship management (CRM) solutions, empowers users to stand out in the crowd. We do so by providing the most pioneering technology and making it simple for our users to share and manage business information. Our CRM solutions unite award-winning functionality, proven integration, point-and-click customization, global capabilities, and the best user experience available. Together, these components result is CRM success. That's why Salesforce has earned the trust and loyalty of its users and boasts a customer satisfaction rate of over 97%, along with top industry honors.
Market Leader for Hosted CRM Salesforce.com has set the standard for on-demand CRM software. In fact, it’s so innovative that it has won the most repeat awards in the industry in the process. The customer-driven success of salesforce.com is based on providing more than just run-of-the-mill product features. Instead, saleforce.com listens to its users and works to translate your ideas into the kind of simple-to-use, indispensable CRM solution you are looking for.
Pioneering Point-and-Click Customization Everything we do is based on the recognition that your business needs are unique. Instead of trying to shoehorn your business into a pre-packaged "vertical" solution, we deliver the tools and best practices needed to create on-demand CRM that meets your specific needs. Using Salesforce's built-in point-and-click customization tool, Apex Builder, you can quickly and easily customize this solution to fit your needs. What’s more is that you can do it yourself in minutes – without help from your IT department or outside IT consultants.
Deliver Custom Applications With Apex OS, salesforce.com's new on-demand operating system, companies can manage and share customer relationship management (CRM) and custom business applications in a single environment with one data model, one sharing model, and a single user interface. Users access your new on-demand applications alongside Salesforce in the easy-to-use, drop-down Apex menu. If you’d rather not customize it yourself, simply browse the AppExchange directory for community-built, install-with-a-click apps ranging from expense management to purchasing to recruiting.
Proven Web Services Integration Our on-demand customer service and customer support software delivers superior integration, by linking everything from desktop tools to enterprise applications. Over 500 companies have used our esteemed Apex platform to integrate Salesforce with enterprise resource planning (ERP), accounting and other third-party applications – and the integration momentum only continues to build.
Customizable Enterprise Administration The salesforce.com sharing model enables you to lock down your data, without slowing your business down. Its global data-sharing tools are among the most robust ever deployed to business. Now, you can create custom sharing rules that enable true team selling, and provide secure access that empowers your partners, suppliers, and customers to succeed. Salesforce offers a CRM software solution that thinks outside the organization chart.
Best-in-Class Usability Just ask! Our users will tell you Salesforce is the CRM provides everything and more that they are seeking in a comprehensive web-based CRM solution. That's a considerable contrast to the old days, when users rejected CRM, sales force automation (SFA), and a score of systems that were supposed to make their jobs easier. To turn the tide of discontent, we've designed an interface that's user-friendly, simple, and flexible.
Ground-breaking Architecture The salesforce.com on-demand platform opens up countless possibilities. Customers are extending our award-winning applications using Apex, our enterprise-class platform, and Apex Builder, our impressive customization tool. Coupled with our secure sharing model, this proven technology makes managing sales information simple, even for the largest deployments. But beyond just supporting thousands of CRM users, our architecture empowers customers to manage and share any type of information they need to - in unlimited ways.
First-rate Security Will salesforce.com ensure that your data is kept secure? Absolutely. Salesforce.com delivers state-of-the-art security to make certain that your customer information is never compromised. Since our founding, we've devoted a great deal of our resources to continually developing our outstanding security infrastructure. Rather than outsourcing its maintenance, we take complete responsibility for maintaining and improving our security technology. The result is unsurpassed data security, privacy and peace of mind for our users.
Some of Salesforce.com's applications include:
Analytics
AppExchange Applications
Custom Applications
Service & Support
Editions and Pricing
Integration
Automation
Mobile Accessibility
Partner Relationship Management (PRM)
Sales Force Automation (SFA)
Salesforce.com – Analytics Real-time Customer Relationship Management (CRM) analysis for maximum visibility
In order to get real value from your data, your business needs a complete, real-time view of your business. This leading on-demand customer relationship management (CRM) application empowers users to create and access marketing, sales and service information without the help of IT professionals. You can use our simple, packaged reports or create custom ones specific to your needs in order to instantly analyze and report on your on-demand CRM data.
Perform a complete on-demand analysis
Real-time data for up-to-the-second insight.
A single platform that provides insight into global sales, marketing, and service.
Custom reporting so business users can quickly and easily create custom reports.
You can customize your dashboards so executives and managers can utilize the data and make a plan of action.
Security controls to appropriately limit user access.
Integration with other corporate information for maximum business insight.
Sales Analytics Key sales metrics successfully expose your team's performance. With real-time analytics, sales executives can quickly identify who is selling what and when. Find out which team members are closing the most deals and at what speed. Get insight into the pipeline along with reliable sales forecasts.
Marketing Analytics Gain real-time insight into the success of your marketing campaigns. Now marketers across the company from executives to program managers can monitor and track multi-channel campaigns from lead generation to closed sale. And, you can zero in on programs that get results, so you can be sure you're focusing on the most profitable marketing efforts.
Service Analytics Understand your customers and successfully satisfy their service needs. Executives and managers can use real-time analytics to identify who's asking for support and how long it takes for a response. View your team’s performance and find out which reps are fielding most of your customer inquiries.
Salesforce.com - AppExchange Applications Salesforce.com’s AppExchange is an on-demand application-sharing service. All of the applications are pre-integrated with Salesforce and many of the applications are even free.
Salesforce.com - Service & Support Salesforce.com has an exclusive on-demand customer service application. This could change the way your business will change your interactions with your customers and the way they feel about your business. Developed by the leader in on-demand customer relationship management (CRM), Salesforce is the one customer service solution that your agents will actually like using.
Be Up and Running in Weeks The Salesforce award-winning hosted customer service solution can be deployed in weeks, not months or years. And with our multi-tenant, on-demand CRM solution, upgrades are seamless - users benefit from superior and improved capabilities to both the software and the platform with every new release.
Improve the Productivity of Your Reps Salesforce was developed to deliver the simplicity of the Web to every agent. Our dream agent desktop combines the best of CTI, agent console technology and workflow automation tools to maximize your users’ productivity. Salesforce's simple Web interface reduces training time and increases easy agent adoption.
Respond to Business Changes As Soon As They Occur Point-and-click configuration tools enable even non-technical managers to respond quickly to business changes by automating processes and developing custom screens in hours, so you can evolve as your business needs do.
Call Center: Empower Reps to Satisfy Customers Transform agents into brand champions with an intuitive customer service application that provides a true 360-degree view of the customer and an impressive agent desktop complete with CTI integration.
Turn Your Customers into Loyal Evangelists Deliver 24/7 self-service with the Web 2.0-powered Salesforce Customer Portal, and drive greater customer loyalty through customer-driven communities and unparalleled online access to information and resources.
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