Looking to dramatically improve call volume and quality, increase sales performance and better manage your sales team? VanillaSoft Lead Management offers hosted customer relationship management (CRM) software to small and medium-sized businesses (SMBs) whose profitability depends on the revenue generated from sales calls. Use this hosted CRM software to improve your sales team’s performance, gain better control over your leads and drive greater results!
Product Features
Proven to boost calling productivity up 50% or more.
General lead pool collects leads so that no lead gets overlooked.
Auto-dialing across any telephone system.
Team-based call scripting.
Call recording.
Customizable reports for lead analysis.
Customizable call routing.
Intuitive, distraction-free agent interface.
Real-time Management Dashboard.
And more!
Improve Call Volume by 50% In the past, VanillaSoft’s customers have seen their outbound dials increase between 50 to 70%, while others have watched their stats double! Using VanillaSoft’s Next Best Call Routing and Auto Dialing, your sales team’s efforts will generate the results you’re looking for. This on-demand CRM solution will result in improved call quality, increased call volume and ultimately, campaign success!
Eliminate Desktop Distractions VanillaSoft understands that desktops can be distracting to sales agents, and can even distract them so much that their call volumes suffer. This is why VanillaSoft has developed a simple desktop that keeps agents focused on making calls. No longer are agents sidetracked by opportunities to click or search. This unique agent desktop keeps them focused on their job – generating revenue for your organization. And, this interface is so easy to use that sales agents can be trained in 30 minutes or less!
VanillaSoft Real-Time Management Dashboard Using the Real-Time Management Dashboard, managers have the ability to access agent information at any time, from anywhere. Use this unique feature to assess their productivity. This dashboard provides you with calling and campaign metrics, and allows you to drill down into agent details and summaries. Additionally, VanillaSoft’s Dashboard offers powerful Web reporting capabilities that provide managers with insight into each campaign.
Lead Management VanillaSoft understands how important your data is to the success of your business. This is why it has developed its online CRM software to track and report leads from their inception to their culmination. Every time lead information is accessed, VanillaSoft will record the user who accessed it, the outcome and the time the lead was in the hands of the agent. Additionally, leads can be grouped and reported by source, date, agents and more. This dynamic Web-based CRM software is not only intuitive, but extensive in its capabilities.
DNC and Legal Compliance Manage your campaigns to comply with federal, state and calling regulations and laws. VanillaSoft provides hosted CRM that enhances sales team performance while ensuring that your organization is operating lawfully. Its partnership with Call Compliance Inc. allows VanillaSoft to provide Teleblock’s Do-Not-Call (DNC) scrubbing service on-demand. What this means is that before a call is routed to an agent, it is first checked against DNC lists. If found on those lists, the call is blocked.
Additionally, VanillaSoft provides time-zone specific calling periods to ensure agents are making calls during appropriate timeframes for each state. DNC and time-zone management are two invaluable CRM features that help users better manage their campaigns.
Learn more about VanillaSoft Lead Management Software.
