VanillaSoft - Do-Not-Call Compliance & Time Zone Management
Module
With VanillaSoft Do-Not-Call (DNC) Compliance, you can be sure you are communicating with your customers in ways that comply with laws surrounding management of do-not-call lists. This customer relationship management (CRM) tool ensures that your organization is acting in accordance with legal telecommunication guidelines, while keeping prospects and customers satisfied with your service.
Product Features
Calls are routed to personnel who qualify them by checking caller information against DNC lists so that sales agents can focus on making sales.
On-demand DNC scrubbing service.
Time zone management for ensuring that calls are made at reasonable times.
Area codes are reviewed prior to each call to ensure that the call is being made during the appropriate timeframe.
VanillaSoft’s partnership with compliance professionals at Call Compliance Inc. has provided Teleblock’s DNC scrubbing service on-demand. This way, sales agents will only receive qualified leads, rather than having to take the time to eliminate bad leads. VanillaSoft also offers Time Zone Management. This feature ensures calls are being made during appropriate timeframes to the correct person. Users are free to program exceptions according to their customers’ preferences.
VanillaSoft - Do-Not-Call Compliance & Time Zone Management
