BELLEVUE, WA – September 5, 2006 – Onyx® Software, a business unit of M2M Holdings, Inc. and worldwide leader in customer management solutions for the enterprise, today announced that the Long Term Care Authority (LTCA) of Tusla, Okla. has chosen the Onyx solution to be the foundation of its strategic initiative to become a more data-driven organization. The LTCA will implement Onyx customer and process management applications and analytics to streamline business processes and improve operational performance and intelligence.
Established in 1987, the LTCA is a trust authority created to address the public interest of long-term care. Since 1993, the LTCA of Tulsa, together with the LTCA of Enid, has been the administrative agent for the Medicaid ADvantage Program. The government-funded organization orchestrates home care services to deliver a better quality of life to consumers at a lower cost, allowing people to avoid institutionalization in hospitals, nursing homes, and long-term care facilities. To ensure that its consumer and provider service operations are coordinated and expedited efficiently and effectively among case managers, the LTCA needed to automate its business rules and processes that prompt users to work in a consistent fashion.
To be successful, the LTCA plans to replace home-grown applications that offered limited reporting capabilities and workflow support. The organization needed a more robust, user-friendly system that would easily track home care applications and communications throughout the data lifecycle, from who initiated a work order and what individuals were involved along the way to application status and process time. After an extensive review of vendors, the LTCA chose Onyx software based on its technology, flexibility and proven return on investment.
“In order to change and grow in this environment, we needed to automate wherever we could to make the most of tax dollars,” said Deborah Karns, CEO of the LTCA. “Our new system will allow us to build upon our innovation, as well as the increased demand on technology and people to do more with less. As a result, Onyx will enable us to deliver faster, higher quality services at a lower cost.”
“Onyx offered the most complete solution to increase and ease the collection, tracking and availability of critical information, as well as improve and automate our manual business processes,” said Wendy Marino, senior project manager for the LTCA. “Onyx will work closely with our more than 80 employees to define our workflow mission, margins and purpose. By integrating and streamlining processes across disparate systems, we hope to reduce data entry duplication across multiple departments.”
Onyx process management capabilities are tightly integrated with the Onyx customer management and analytics product families. Through an embedded technology partnership with Cognos, Onyx analytics deliver business intelligence (BI) capabilities and dashboards for executive reporting, tracking business objectives, and advanced performance metrics. To ensure that it meets and exceeds timelines for service delivery and compliance with government regulations and controls, the LTCA’s BI engine will now measure 76 key performance indicators, such as claim issue resolution, provider performance, health and safety risk screening, and the average number of days and documents processed for each program care application.
“The complexity of our previous reporting tools limited our access to timely information,” added Marino. “This new data strategy will bridge the execution gap, grants us the flexibility to adapt to unplanned changes brought upon by internal and external conditions, and provides a holistic view of our clients and services.”
About Long Term Care Authority
Established in 1987 by the City and County of Tulsa, Oklahoma, the Long Term Care Authority of Tulsa (LTCA) is a trust authority created to address the public interest of long-term care. Since 1993, the LTCA of Tulsa, with the LTCA of Enid, has been the administrative agent for the Medicaid ADvantage Program. The Center for Health Care Concepts (CHCC) is one of the functions of LTCA Tulsa. The CHCC provides consulting and administrative services to state agencies and training to community-based social/health providers. For more information please visit http://www.ltca.org.
About Onyx Software
An operating unit of M2M Holdings, Inc., Onyx Software is a worldwide leader in customer management and process software for mid and large size enterprises. Onyx provides flexible solutions that enable organizations to automate, manage, and evolve their customer processes quickly and cost-effectively for strategic advantage. By providing an integrated suite of customer process automation applications encompassing customer management, process management, and analytics capabilities, Onyx enables enterprises to reduce costs, increase productivity and grow revenue. Major companies are aligning their customer-facing departments and managing their customer processes with Onyx software—including Amway Corporation, Mellon Financial Corporation, The Regence Group and State Street Corporation. More information can be found at (888) ASK-ONYX, info@onyx.com or http://www.onyx.com.
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