2004 Best Overall Use of an Individual Made2Manage Application Award Celebrates Salco Products’ Use of Online Business Collaboration Portal to Manage Customer Orders
LAS VEGAS, INDIANAPOLIS and Lemont, Ill., June 16, 2004—Made2Manage Systems Inc. (Indianapolis), a leading provider of comprehensive enterprise software for small and midsize manufacturers, and Salco Products (Lemont, Ill.), a custom assembler and distributor of plastic and metal products used in the loading and unloading of railroad hopper cars, tank cars, pressure differential cars and truck trailers, today announced at Made2Manage Systems’ premier customer conference, M2M Connect 2004, Salco Product’s receipt of the software provider’s 2004 Best Use of an Individual Made2Manage Application award.
The Best Use of an Individual Made2Manage Application award, part of Made2Manage Systems’ annual Summit Awards, celebrates the innovative use of specific applications within the Made2Manage product suite and demonstrates the positive impact they have on the business-critical goals of manufacturing operations. Salco Products was given recognition for the significant customer service achievements it made using the Made2ManageŇ Customer Relationship Management (M2M™ CRM) functionality.
Serving a wide array of industries throughout North America, including railroad, chemical, petroleum, food, plastics, minerals, and hazardous waste, Salco Products’ operations and customer service standards were outpacing the capabilities of its existing legacy system. After being referred to Made2Manage Systems by an existing Made2Manage customer, Salco Products purchased and implemented the Made2Manage Enterprise Business System in 2001. In 2002, the company began using M2M VIP, an enterprise Web portal that allows Salco Products to offer customer service 24/7 without adding staff. Via M2M VIP, Salco Products shares knowledge with buyers and expedites the order process online. In addition, easy access to data within the Made2Manage back office reduced the resources required to respond to customer inquiries by 75 percent.
Beyond its achievements using Made2Manage CRM functionality, Salco Products also realized key business improvements across the broad scope of manufacturing management functionality within the Made2Manage application, including:
A 400 percent increase in transaction volume with 30 percent fewer employees.
A 200 percent increase in the replacement parts business over three years.
Improved visibility into all aspects of the business by 100 percent.
Reduced product shortages by 20 percent.
Expansion into the consignment and managed inventories business.
“Salco Products not only deserves to be honored for using M2M VIP to achieve improved customer service, but also for helping to build M2M VIP,” said Jeff Tognoni, CEO of Made2Manage Systems. “Made2Manage Systems continues to develop high-quality products and services by capitalizing on product advisory relationships with its customers, and Salco Products has played an active role in providing input on our online business collaboration portal.”
About Salco Products Inc.
Salco Products designs, custom assembles, and distributes plastic and metal products used in the loading and unloading of hopper cars, tank cars, pressure differential cars, and truck trailers. The company serves a wide array of industries throughout North America, including railroad, chemical, petroleum, food, plastics, minerals, and hazardous waste. Customers such as Rescar Industries, Union Tank, GATX, Cargill, Dial, Chevron, Dow Chemical, ADM, and Tyco turn to Salco Products every day to meet their transportation needs. Headquartered in Lemont, Ill., Salco Products remains the world’s largest supplier of round hatch covers for the railroad industry. The company also operates a sales and distribution center in Tomball, Texas. For more information about Salco Products, visit www.salcoproducts.com or call (630) 783-2580.
About Made2Manage Systems Inc.
Made2Manage Systems delivers a comprehensive enterprise business system designed specifically for the unique needs of small and midsize manufacturers. The company’s extensible, end-to-end solution and award-winning customer services are designed to evolve with a manufacturer’s individual business environment while protecting the original technology investment. The suite of Made2Manage products and services, driven by customer requirements and a focus on quality, are designed to help manufacturers improve customer service, maximize shop floor throughput and profitability, conduct e-business, and make better-informed business decisions. With more than 25,000 licensed users, the Made2Manage system works with discrete manufacturers servicing a variety of industries, yet specializing in delivering functionality that meets the vertical industry specifications of industrial and commercial machinery, electronics, and fabricated metals manufacturers. |
