Enterprise-Class Business Solution Provider Executes Two Acquisitions and Ongoing Customer Satisfaction Initiatives to Achieve Industry-Leading Operating Performance
INDIANAPOLIS, October 19, 2004—Made2Manage Systems Inc., a leading provider of enterprise-class business solutions that deliver ongoing value for manufacturers, today announced five consecutive quarters of industry-leading profitability, cash flow, and operating results as of the third quarter, ended September 30, 2004.
Fiscal year to date, Made2Manage Systems has executed two acquisitions and continues to lead the industry with strong operating results. In August, Made2Manage Systems expanded both the company's domain expertise within the plastics industry and breadth of solution offerings for its plastics processing customers by acquiring virtually all assets from DTR Software International. The company also acquired the intellectual property rights to Made2Manage-centric products formerly owned by ADS Information Systems in September. "New and existing Made2Manage customers were pleased with both acquisitions because we have committed to the continued support of their existing products, minimized disruption to their businesses, and offered them increased value through our comprehensive network of professional services and support," said Jeff Tognoni, CEO of Made2Manage Systems.
Unique to ERP solution providers within the small and midsize enterprise (SME) market, Made2Manage Systems' strategic goal remains focusing more resources on servicing existing customers than on attracting new ones. Through various customer-centric initiatives, Made2Manage Systems has seen significant third quarter and year-to-date operating results, including:- A 143 percent increase in operating income over results from the third quarter of 2003.
- An 8 percent increase in revenue over results from the third quarter of 2003.
- A 10 percent improvement (Q304 over Q303) in number of support queries z(via phone and Web) resolved on first contact with customer.
- Year to date, 62 new system implementations, and a 94 percent "very good" to "excellent" consulting service satisfaction rating by Made2Manage customers in the third quarter of 2004.
- 38 year-to-date customer win-backs (or customers that have chosen to reinstate their annual maintenance contracts).
- A year-to-date spending increase by Made2Manage customers of 44 percent on professional services and 40 percent on software.
Small and midsize manufacturing companies across the United States and Canada continue to join the Made2Manage Systems family of customers based on the company's ability to cater to the unique needs of manufacturing operations within specific vertical industries and deliver best-in-class professional services.
Fuserashi International Technology (F.I.T.), a Valley City, Ohio-based manufacturer of automotive stampings and new Made2Manage customer, purchased the Made2Manage® Enterprise Business System four months ago. "With rising costs and supply restrictions on the horizon for steel wire, we knew we had to upgrade our systems to gain better costing accuracy and improve our production planning," said Bill Cadman, controller. "Made2Manage Systems had everything we needed to achieve these goals."
After an aggressive implementation, F.I.T. went live just a few weeks ago on Made2Manage Version 5.5, the company's highest-quality, most customer-driven release to date. IT Coordinator Michael Lupico found the services, support and education tools made available to F.I.T. during its implementation process to be a perfect fit for the requirements of small and medium-sized manufacturing companies. "In retrospect," he said, "the implementation was an outstanding success, and because our implementation consultant accepted the challenge of transforming our business practices and system, we look to the future with a greater understanding of the way we conduct our business."
About Made2Manage Systems Inc.
Made2Manage Systems delivers high-quality, easy-to-use, fully integrated business systems to manufacturers seeking to improve operational efficiency, customer satisfaction, and financial performance while managing their business growth. Unlike other ERP software vendors that focus on new technology trends, Made2Manage Systems delivers ongoing value to its customers by enabling them to achieve continuous business process improvements. With more than 1900 manufacturing customers across the United States, Canada, and the United Kingdom, Made2Manage Systems services a variety of industries by delivering functionality that meets the unique specifications of more than 30 manufacturing industries, including industrial and commercial machinery, rubber and plastics, electronics, and fabricated metals. Visit the Made2Manage Systems Web site at www.made2manage.com. Made2Manage Systems may be reached via e-mail at info@made2manage.com or by calling (800) 626-0220. |
