2004 Transformation Award from Made2Manage Systems Celebrates Abbatron’s Ascension From Bankruptcy to Profitability, From Customer Attrition to Customer Satisfaction
LAS VEGAS, INDIANAPOLIS and Erie, Penn., May 4, 2004—Made2Manage Systems Inc., a leading provider of comprehensive enterprise software for small and midsize manufacturers, and Abbatron LLC, a premier designer, manufacturer and supplier of electronic components based in Meadville, Penn., today announced at the 2004 Electronic Distribution Show and Conference in Las Vegas Abbatron’s acceptance of the software provider’s 2004 Transformation Award.
The Transformation Award, part of Made2Manage Systems’ annual Summit Awards, typically recognizes a new Made2Manage Systems customer that has been able to reinvent its business and/or rapidly reach the Made2Manage Time2Value return on investment phase. Award recipients demonstrate significant business improvements such as improved customer service, new revenue sources, production efficiency, time savings, and increased sales. Abbatron will receive the 2004 Transformation Award at The Venetian in Las Vegas on June 16 during Made2Manage Systems’ premier customer conference, M2M Connect.
“Our goal is to be the easiest company to do business with, and the Made2Manage system is an integral component in helping us achieve that goal,” said Skip Simmons, president of Abbatron, who implemented the system in 2002 after acquiring the company under its former name, HH Smith. Faced with turning around a bankrupt company that had seen severe erosion of its market share and margins, primarily due to offshore competition, as well as maintaining a wavering customer base that had been dealing with poor on-time delivery performance for years, Simmons and his team decided it was business critical to select and implement a business system.
Just one year after an aggressive but successful two-month implementation of the Made2Manage® Enterprise Business System, Abbatron had returned to profitability and achieved a 90 percent customer retention rate post acquisition. In addition, the company was able to:
Raise on-time delivery from 80 percent to 97 percent.
Shrink lead times by 30 percent.
Reduce customer service costs.
Rationalize and recognize the profitability of various product offerings.
Dramatically reduce data entry, paper trails, and administrative tasks.
Double order backlog without adding staff.
Eliminate product shortages.
Reach system payback, based on savings in labor, office supplies, outsourced IT support, and postage alone, in 10 months.
“We are extremely proud to honor Abbatron,” said Jeff Tognoni, CEO of Made2Manage Systems. “The Transformation Award is one of the highest compliments we could pay to one of our customers because it celebrates a true partnership. Abbatron’s commitment to maximizing its technology investment, combined with the tremendous impact that Made2Manage products and services can have on the businesses of small and midsize manufacturers, is truly something to celebrate.”
About Abbatron LLC
Abbatron LLC is a premier designer, manufacturer and supplier of electronic connectors, cable assemblies, test accessories, electronic hardware, and custom-machined components serving the medical equipment, telecom, military, oil, computer, test and measurement, and OEM electronic equipment industries. Formed in 2002 when its management team purchased the assets of the former HH Smith Company, a company that had a 50-year history of providing high-quality electronic components to more than 2,000 customers in 42 countries across the globe, Abbatron combines a long-standing reputation for quality with innovative product design and unparalleled customer service to deliver electronic components that meet the unique requirements of its customer base. For more information, visit the Abbatron LLC Web site at www.abbatron.com or call (888) 847-6484.
About Made2Manage Systems Inc.
Made2Manage Systems delivers a comprehensive enterprise business system designed specifically for the unique needs of small and midsize manufacturers. The company’s extensible, end-to-end solution and award-winning customer services are designed to evolve with a manufacturer’s individual business environment while protecting the original technology investment. The suite of Made2Manage products and services, driven by customer requirements and a focus on quality, are designed to help manufacturers improve customer service, maximize shop floor throughput and profitability, conduct e-business, and make better-informed business decisions. With more than 25,000 licensed users, Made2Manage works with discrete manufacturers servicing a variety of industries, yet specializing in delivering functionality that meets the vertical industry specifications of industrial and commercial machinery, electronics, and fabricated metals manufacturers. |
