Contact: Lisa Preuss Anne Harding
Director, Public Relations The Message Machine Ltd (on behalf of
Epicor Software Corporation (USA) Epicor Software UK)
(949) 585-4235 01895 631448
lpreuss@epicor.com anne@themessagemachine.com
Epicor® Enterprise Helps Costa Coffee Re-engineer
Business Processes to Manage Strong Growth Expectations
UK’s Leading Beverage Provider Improves Order Taking and Debt Management for
National Accounts Business by Upgrading Current Epicor Solution and Adding
Additional Functionality
IRVINE, Calif. and BRACKNELL, United Kingdom — February 4, 2008 — Epicor
Software Corporation (NASDAQ: EPIC), a leading provider of enterprise business software
solutions for the midmarket and divisions of Global 1000 companies, today announced that
Costa Coffee, a brand within the Whitbread Group PLC, has successfully completed a key
phase of a major business engineering project which utilizes Epicor Enterprise to help maintain
strong growth within its Corporate Sales Business.
The new capabilities are expected to help the business continue the double digit yearly
growth rate of its roasting, sales and logistics business, which supplies coffee and a full range
of branded signage, cups and merchandise to over 2,500 hotels, universities, hospitals, leisure
centers, airlines, ships, pubs, bars and restaurants across the UK.
“Costa Coffee was originally founded on its National Accounts business and continues
to grow alongside our retail group,” explained Bob Wilde, Head of Systems for Costa Coffee.
“As one of the oldest parts of our business, the National Accounts division has systems that
have been home grown over a number of years. In 2006 we started a strategic project to look at
ways to streamline and improve this business to enable us to keep up with the growing demand
we are experiencing—especially from hotel and leisure and large enterprise customers.
“We have been an Epicor Enterprise customer for a number of years and the first phase
of the project was to look at our requirements and evaluate whether Enterprise was suitable to
the task,” Wilde said. ”It quickly became clear that Epicor Enterprise was the best system to
achieve our goals, but we needed to step back and make changes to our core processes
Epicor Announces Costa Coffee Upgrade
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around order processing and account management, as well as defining new Key Performance
Indicators (KPIs) for the business, in order to fully utilize the Enterprise solution.”
The upgrade to Epicor Enterprise version 7.3.6 began in late 2006 and introduced
several new interface modifications, as well as more timely and actionable business
intelligence. “We effectively removed a number of wasted steps in the order taking process,
which has made it quicker and less prone to errors,” explained Wilde. “We also restructured the
general ledger to improve searches and used the new business intelligence tools to create
more meaningful reports to support debt management and produce our new KPIs.”
Wilde looks at the upgrade as essential in the context of the sector, “The business is on
course to double over the next few years and to meet that demand we need the latest in
systems that fit our specific purpose while offering upgradeability in key areas.”
One such area is electronic communication and customer interaction. “One of our very
large local government accounts requires us to deliver connectivity via EDI. Enterprise 7.3.6
will enable us to provide this to them, as well as to an increasing number of other corporate
customers who recognize the value of reducing transaction processing cost with suppliers,”
Wilde added.
The last phase of optimization and minor modifications based on user feedback is
currently underway and due for completion over 2008. “Overall the project has been deemed a
tremendous success,” commented Wilde. “On the systems side, we are in a very solid position
and our faith in Epicor has proven to be well founded, as we have a very strong platform to
grow over the next few years.”
About Epicor Software Corporation
Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP),
customer relationship management (CRM), supply chain management (SCM) and professional
services automation (PSA) software solutions to the midmarket and divisions of Global 1000
companies. Founded in 1984, Epicor serves over 20,000 customers in more than 140
countries, providing solutions in over 30 languages. Employing innovative service-oriented
architecture (SOA) and Web services technology, Epicor delivers end-to-end, industry-specific
solutions for manufacturing, distribution, retail, hospitality and services that enable companies
to drive increased efficiency, improve performance and build competitive advantage. Epicor
solutions provide the scalability and flexibility to meet today's business challenges, while
empowering enterprises for even greater success tomorrow. Epicor offers a comprehensive
range of services with its solutions, providing a single point of accountability to promote rapid
return on investment and low total cost of ownership. Epicor’s worldwide headquarters are
located in Irvine, California with offices and affiliates around the world. For more information,
visit www.epicor.com.
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