FOR IMMEDIATE RELEASE
Contact: Erin Stone
Epicor Software Corporation
949/585-4473
estone@epicor.com
Epicor® Extends Next-Generation CRM Solution
Epicor CRM Helps Improve Customer Satisfaction through Productive New Features,
Powerful Integration Tools and a Robust Business Process Management Core
IRVINE, Calif., July 9, 2007 — Epicor Software Corporation (NASDAQ: EPIC), a leading
provider of enterprise business software solutions for the midmarket and divisions of Global
1000 companies, today announced significant enhancements to its Epicor Customer
Relationship Management Suite, Epicor Clientele CRM.NET 8.5, that enable transparency and
extensibility, broaden visibility and enrich usability. The new release - built with 100% Microsoft
.NET managed code and employing an adaptable service-oriented architecture (SOA)
approach in the creation of customer-centric software processes - now supports Epicor’s
Productivity Pyramid, which draws together people, processes and applications through the
combination of three of Epicor’s powerful business tools: Epicor Portal, Service Connect and
Information Worker.
CRM for Business Extensibility
In this release, the SOA of Epicor CRM is leveraged to provide easier extension of the
solution to external applications, customers and business partners. The Web service-based
application program interface (API) has been enhanced to support easier computer telephony
integration (CTI). Additionally, both in-bound and out-bound business document integration -
via Epicor Service Connect - deliver greater application-to-application and business-to-business
connectivity.
Epicor Service Connect is a business integration platform that functions as a central
integration point for secure workflow orchestrations within Epicor applications as well as
external connectivity to Epicor and non-Epicor applications. Service Connect enables users to
automate tasks and processes within the application, which promotes continuous performance
Epicor Announces CRM Enhancements
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initiatives and service and support quality levels within the organization or across the valuechain.
This new release of Epicor CRM makes outbound and inbound integration, as well as
workflow initiation based on specific system events, even easier to create and maintain using
Service Connect. For example, administrators can set up Server Event Listeners, which wait for
a specified event to occur (for example, when a sales quote is updated), and then send the
data set of the transaction (the updated quote) to an automated Service Connect workflow,
such as a sales quote approval process.
CRM for Business Transparency
This release of Epicor CRM also offers a new Self-Service content pack for Epicor
Portal, Epicor’s standardized cross-product line portal solution based on Microsoft® Windows®
SharePoint® Services or Microsoft® Office SharePoint® Portal Server 2003. This pre-packaged
content may be extended using the Epicor Portal Explorer, which has full role-based access to
CRM data via XML schema. The new Portal content pack offers consistent functionality with
prior (non-SharePoint-based options).
CRM for Business Visibility
The new release of Epicor CRM enables data sharing with Epicor Information Worker,
Epicor’s standardized cross-product line Microsoft Office solution. Epicor Information Worker
extends the value of an Epicor CRM investment by making pertinent information available in
context within a familiar office productivity environment such as Microsoft Outlook 2003 or
2007, providing users with greater visibility and supporting more real-time customer service.
Online and disconnected access by the distributed workforce is also available, enabling
users to download sales and contact history along side each day’s activities from the user’s
Outlook Calendar, then capture customer interaction details within Outlook prior to
synchronizing the information back to the main system when convenient. This visibility can be
achieved by the new Configuration Manager utility included with the latest release of
Information Worker, which allows administrators to take customer specific Epicor Portal views
and make them available as secure, role-based information within Outlook.
CRM for Maximum Business Productivity
Epicor CRM delivers award-winning capabilities that enable midmarket enterprises to
manage the entire customer experience and connect more effectively with their customers on a
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daily basis. The latest release, available immediately, provides further support for the customer
lifecycle by supplying essential tools in support of customer-focused initiatives and helping to
maximize businesses most important resources.
“The need for real-time information pertaining to every aspect of the customer
relationship has given rise to an anywhere, anytime, any device mantra for access to relevant,
role-based up-to-the-minute information in context,” said James Norwood, vice president of
product marketing for Epicor. “The latest release of Epicor Clientele CRM.NET and the Epicor
Productivity Pyramid work together in harmony to extend the value of the investment Epicor
customers make in enterprise business software, ultimately improving customer satisfaction.”
About Epicor Software Corporation
Epicor, named one of FORTUNE magazine’s 100 Fastest-Growing Companies in 2006,
is a global leader dedicated to providing enterprise resource planning (ERP), customer
relationship management (CRM), supply chain management (SCM) and professional services
automation (PSA) software solutions to midmarket companies and divisions of the Global
1000. Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries,
providing solutions in over 30 languages. Employing innovative service-oriented architecture
(SOA) and Web services technology, Epicor delivers end-to-end, industry-specific solutions for
manufacturing, distribution, retail, hospitality and services that enable companies to drive
increased efficiency, improve performance and build competitive advantage. Epicor solutions
provide the scalability and flexibility to meet today's business challenges, while empowering
enterprises for even greater success tomorrow. Epicor offers a comprehensive range of
services with its solutions, providing a single point of accountability to promote rapid return on
investment and low total cost of ownership. Epicor’s worldwide headquarters are located in
Irvine, California with offices and affiliates around the world. For more information, visit
www.epicor.com.
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Epicor is a registered trademark of Epicor Software Corporation. Other trademarks referenced are the property of
their respective owners. The product and service offerings depicted in this document are produced by Epicor
Software Corporation. |
