New York, CeBIT (Booth # 2832) – May 24, 2004 – Responding to the demands of mid-market organizations for new ways to automate and improve value chain management, Exact Software™, a leading provider of solutions that connect the people, processes and knowledge essential to an organization, today announced that two of its latest product extensions to the award-winning Exact e-Synergy business process solution are gaining significant momentum in the marketplace. Now shipping, the new components aim to improve management of scheduling and critical workflow milestones, as well as tracking and processing of customer orders online.
Finding avenues for visibility across the organization has long been a challenge for mid-market companies faced with growing resource constraints and increased global competition. With e-Synergy, businesses across all industries have been able to leverage its centralized database and value chain-centric portals to access information and proactively engage partners, customers and suppliers to ensure that critical processes move forward efficiently.
For the Professional Association of Diving Instructors (PADI), which supports more than 100,000 members, e-Synergy has provided the organization with a comprehensive business process solution from which it could tie multiple departments together as part of an initiative to identify and replace isolated business processes. Since first deploying e-Synergy in 2002, PADI’s implementation has been such a success that the organization is in the process of quadrupling the number of individual users and expanding access to its worldwide offices.
“Unfortunately when departments operate in silos, inter-departmental communication suffers and that ultimately impacts the customer,” said Sharon Dill, director of information technology for PADI. “By bringing together our dive centers, sales, training and education groups onto a single database, e-Synergy has been instrumental in allowing us to present a unified voice for interacting with our customers.”
In just the first four months of 2004, Exact has extended the capabilities of e-Synergy to include Exact Event Manager™, a business activity monitoring solution that elevates and resolves critical events before profitability and productivity are restricted, and Exact Web Shop™, an online cataloguing and order management system. At the end of Q2, 2004, Exact plans to introduce additional e-Synergy capabilities to address the growing regulatory and compliance issues now facing private organizations.
“Processes become inefficient when communication between an organization’s core constituencies breaks down. With e-Synergy, mid-market companies are learning that by increasing visibility and collaboration, critical processes across the enterprise can be streamlined to reduce costs, drive revenue and improve external relationships,” said Mike House, general manger for e-Synergy, Exact Software. “In the future, end users can expect to be able to leverage e-Synergy in exciting new areas of their business to provide the levels of accountability mandated in today’s corporate climate.”
About Exact Software™
At Exact Software, we believe in Business Unified™ - being a leading provider of solutions that connect the people, processes and knowledge essential to an efficient, competitive business. Exact’s integrated solutions encompass executive control, accounting, manufacturing, distribution, online commerce, CRM, HRM, document management, Web portals, workflow and more, empowering collaboration among employees, suppliers, and customers with real-time access to central Web-based corporate information and exchange. Exact Software’s solutions provide greater visibility across the organization, maximizing control, productivity and efficiency for the entire value chain.
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