Solution provides an end-to-end e-Commerce solution that empowers customers, employees, vendors and suppliers to manage orders online from any location
ANDOVER, Massachusetts – (May 3, 2004) – Exact Software, a leading provider of solutions that connect the people, processes and knowledge essential to an organization, today announced the availability of Web Shop, an intuitive online cataloging and order entry system that integrates within Exact e-Synergy® and enables Exact Macola ES® users to manage orders seamlessly over the Internet. With Web Shop, end users can address the processing and tracking of customer orders, often identified as one of the most critical parts of transaction and inventory control.
Web Shop lets users generate and track orders throughout their entire value chain, including customers, vendors and suppliers. With Web Shop, “shoppers” can log into an Exact e-Synergy customer portal and place an order, which then feeds directly into Macola ES. Once the catalog order has been placed, the customer can then track the status of their order online.
With Web Shop, organizations can:
Create, configure and customize multiple catalogs with an unlimited number of display and navigation options for catalog configuration
Automatically alert the client account manager of new orders in real-time
Provide customers with the ability to have the most up-to-date information on inventory stock, including current availability and “out of stock” status.
View pricing and customer-specific quantity discounts through an intuitive, online layout.
Enable or disable client accessibility to online catalogs.
Ensure immediate creation of Exact Macola ES quotes in real-time from completed catalog orders.
Define and generate multiple catalogs to allow clients to hone in on areas of specialty when ordering.
Allow shoppers to adjust quantity level discounts dynamically through their personalized or generalized pricing profile.
“Today’s business environment dictates that organizations possess the means for providing the highest levels of communication and service with their customers,” said Mike House, general manager for e-Synergy, Exact Software. “With the introduction of Web Shop, our Macola ES users will be able to truly harness the process improvement and communication efficiencies inherent in e-Synergy to manage the custom order process.”
Leveraging a single, centralized database and 24/7 access to information, e-Synergy allows businesses to drive new levels of organizational efficiency by automating internal and external business processes. Through a series of portals specifically designed for suppliers, customers, partners and employees, e-Synergy makes it possible for each core constituency to actively participate in the workflow of an organization. |
