ANDOVER, Massachusetts (August 9, 2004) – Exact Software™, a leading provider of solutions that connect the people, processes and knowledge essential to an organization, today announced that The Wasserstrom Company, a leading supplier of restaurant supplies and equipment for food service organizations, has implemented Exact Software’s e-Synergy® solution to streamline business processes in the company’s call center, allowing for greater associate productivity and exceptional levels of customer service.
During its more than 100 years of business, Wasserstrom has been committed to providing exceptional service through all points of contact for its customers. After growing from a support staff of four to over 40, Wasserstrom wanted to implement a solution that would enable all associates across the organization to have real-time access to a complete view of its customer service program. In order to keep up with the increased complexity of their business and provide accurate customer service across the organization, Wasserstrom selected Exact e-Synergy for unifying business processes.
“After looking at different vendors, we decided to go with e-Synergy since it not only provides a flexible way to manage our business processes but a simple method for viewing our customer support initiatives,” said Brenda Wagner, vice president of the call center at Wasserstrom. “Exact proved to be a stable company with a robust solution that will enable us to improve customer service without adding any additional staff.”
e-Synergy provides the added functionality for Wasserstrom’s associates to access critical customer data from remote locations. In addition, e-Synergy will be a large component in Wasserstrom’s movement to e-commerce.
“Through the scalability of e-Synergy, Wasserstrom ensures that its customer support programs will expand to meet the needs of their business as it grows,” said Michael McLaughlin, e-Synergy consulting manager, Exact Software. “Organizations such as Wasserstrom that are looking to simplify customer support are turning to e-Synergy for a flexible and complete solution enabling real-time visibility into customer activities.”
About Wasserstrom
Success has not altered the Wasserstrom family traits of humility, empathy and good faith, fostered in the many relationships that have developed over time. Family owned and operated since 1902, a genuine, unwavering concern for both client satisfaction and associate welfare has been our winning philosophy. The business has prospered by delivering unbeatable customer service in a workplace where employees are free to grow and to create their own futures.
Today, two grandsons, Alan and Rodney, head The Wasserstrom Companies and together build on founder Nathan’s entrepreneurial vision. Under their direction, the company has become the second largest equipment supplier nationally to the food service industry. For more information, please visit: www.wasserstrom.com |
