SAN MATEO, Calif. - March 3, 2005 - NetSuite, Inc. today announced that a number of services-based companies have switched from salesforce.com to NetSuite. Some of the companies that have switched include DSLindiana.com, Applicant Insight, GuildQuality and AD Systems. NetSuite offers a migration program for companies that want to standardize on NetSuite from salesforce.com. For more information about the switch, please go to www.netsuite.com/salesforcecantdothis.
These announcements were made in conjunction with today's introduction of NetCRM-Services Edition. Designed to meet the specific needs of services-based businesses, NetCRM-Services Edition offers features that cannot be found in any other stand-alone, on-demand CRM applications. These service-specific features consist of service item management, project/job tracking, client self-service center, advanced activity and time tracking, and document management in addition to traditional CRM functionality including marketing campaign management, client support and opportunity management. Additionally, with NetCRM's advanced customization capabilities, NetCRM-Services Edition gives services companies the flexibility and power to cater the feature-rich application to meet their exact needs. Finally, when deployed as part of the complete NetSuite ERP/CRM solution, services-based businesses can go from proposal to invoice in a single integrated solution.
"With Salesforce.com, we had no effective way of tracking service cases, and we're a services company," said Utz Baldwin, CEO of AD Systems (www.addainc.com), a Houston-based designer and installer of automated systems for residential and corporate clientele. "Also it was very difficult for our employees because it meant a lot of double entry. Since we've been on NetSuite, we've been able to track jobs and opportunities all the way through a cycle, to the end of a project. And once the project is done, the customer record is already built in with my services department. All the historical data is there. That's something Salesforce.com could never give me."
"Salesforce.com was good for basic sales activities, but as our services-based business has grown, we have required more and more functions not readily available with them," said Greg Hanson, CEO of Atlanta-based GuildQuality (www.guildquality.com), a provider of customer satisfaction surveying for homebuilders. "Compared to Salesforce.com, NetSuite is such a tight program in terms of transactional logic and interface. I love the ease of which my sales people can manage the entire sales process — moving quickly and easily from opportunities to estimates to sales orders. They can also quickly review the billing and estimate history of any customer when going in for an upsell or account review. Also, with Salesforce.com we were constantly faced with upgrading 'editions' and the cost quickly adds up. Worse yet, many enhanced features, like email campaigns, aren't carefully integrated from a user interface perspective. With NetSuite you get everything you want for one price."
"Before Applicant Insight hired me to do an analysis of their internal business issues, the company was using Salesforce.com, and basically the sales team had no visibility into what the 60 customer service reps knew — information like how much each customer paid, how often they ordered, and the last contact with each customer," said Tracy Jones, project consultant for Applicant Insight (www.applicantinsight.com), an employee screening service based in New Port Richey, Florida. "NetSuite is doing all that and more, and there is no more duplication of effort. In two months, NetSuite has saved us the work of two people, and in time we expect it to save us the work of three more. In addition, NetSuite's reporting tools are better than those of Salesforce.com, and that's very important for our company."
"It didn't make sense to run two separate systems, which is the main reason why we switched to NetSuite," said James Johnston, vice president of business development, DSLindiana.com (www.dslindiana.com), an Internet service provider in Indianapolis. "Also, as a services company, we needed something that was more modifiable to our specific needs. NetSuite is simply a more powerful product for a services-based business, and NetSuite is more committed to really helping our business."
NetSuite enables companies to manage all key business operations in a single, integrated system, which includes customer relationship management; order management and fulfillment; inventory management; finance; ecommerce and Web site management; and employee productivity. NetSuite is delivered as an on-demand service, so there is no hardware to procure, no large, up-front license fee, and no complex set-ups. Finally, NetSuite's patent-pending "real-time dash board" technology provides an easy-to-use view into role-specific business information that is always up-to-date. |
