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Home > Software Developers > SAP America, Inc. > Press Releases
SAP America, Inc.

SAP Extends Safe Passage Program with TomorrowNow Support Offering for Siebel Customers

TomorrowNow to Offer up to 10 Years of Support on Releases and Savings of Up to 50 Percent on Annual Support Fees for Siebel Customers

ORLANDO, Fla. - May 15, 2006 - In a significant addition to its Safe Passage program for companies disrupted by enterprise software vendor consolidation, SAP AG (NYSE: SAP) today announced a cost-effective alternative program of support services for companies running Siebel software. TomorrowNow, a subsidiary of SAP America, Inc., the leading provider of third-party maintenance and support since 2002, now delivers support for Siebel 5.x, 6.x, 7.0x, 7.5x, and 7.7x applications for periods of up to 10 years, with new fixes, 24x7 availability, 30-minute response times, and up to 50 percent cost savings on annual support fees. TomorrowNow services for Siebel customers will be available two ways: bundled as part of the Safe Passage program, a package of software and services to introduce Siebel customers to market-leading customer relationship management (CRM) solutions from SAP; and directly from TomorrowNow for customers who choose to maintain their Siebel solutions but who want to find costs savings in their support services. The announcement was made on the eve of SAPPHIRE® ’06, SAP’s international customer conference, being held in Orlando, Florida, May 16-18.

Available now to Siebel customers worldwide who are eligible for third-party support, the new program for Siebel customers delivers skilled support from highly responsive engineers. Provided through support facilities around the world and centered at TomorrowNow’s new support office in the Research Triangle Park, North Carolina, the Siebel support team is led by John Tanner, global director of Siebel Services at TomorrowNow. The new program will also provide auxiliary services to Siebel customers.

“We’re pleased to offer qualifying Siebel software customers a highly experienced Siebel support team with a proven track record, leveraging the same mission-critical delivery systems, infrastructure and methodologies enjoyed for years by our PeopleSoft and J.D. Edwards customers,” said Andrew Nelson, president and CEO of TomorrowNow. “We give customers expert support within minutes of their calls for help. We provide this pioneering support model for longer support periods than other vendors—all at a cost savings of up to 50 percent. Our clients save money and gain the time they need to plan their enterprise software strategies at a pace that works for their own organizations.”

The new TomorrowNow support program provides additional value to the previously-announced Safe Passage offer from SAP , providing a cost-effective alternative for Siebel customers seeking to escape an uncertain future of their CRM solutions in the wake of Oracle’s acquisition of Siebel (see Oct. 17, 2005 press release titled, “SAP Extends Successful Safe Passage Program to Siebel Customers”). The Safe Passage program for Siebel customers combines licensing credits; a value engineering assessment; conversion tools, implementation methodologies and services from SAP and its partners; and project team and end-user training. The offer has already signed numerous Siebel customers and now will leverage the TomorrowNow support solution to maximize the benefits. With TomorrowNow on board to provide legacy support for Siebel customers, the number of deals is expected to grow as Siebel customers consider the stability and business application leadership of SAP.

Next Major Events: SAPPHIRE® ’06 Orlando and SAPPHIRE® ’06 Paris
Join SAP and its growing ecosystem of partners to discover how co-innovation and open technologies are enabling customers to improve business processes, go to market faster and outthink and out-execute the competition. Learn first-hand how organizations of all sizes and industries around the world are using SAP® applications to accelerate innovation and energize growth at SAPPHIRE® ’06, SAP’s international customer conference, being held in Orlando, Florida, May 16-18, and in Paris, France, May 30-June 1. For more information, please visit

This year, SAP and the Americas’ SAP Users’ Group (ASUG) are co-locating their premier events in Orlando, where the 2006 ASUG Annual Conference takes place May 14-17.

About TomorrowNow, Inc.
TomorrowNow, Inc. is the most experienced third-party provider of PeopleSoft, J.D. Edwards, and Siebel software maintenance and support. TomorrowNow Support Services offer up to 10-year support periods with new fixes, 24x7 product support with a 30-minute response time, quality tax and regulatory updates, highly responsive support engineers, and significant financial savings. Fortune 500, mid-market, and public sector organizations from nearly every industry sector have selected TomorrowNow as their maintenance and support vendor of choice. Please visit our website at to learn more about TomorrowNow Support Services, our clients, and see what's being written about TomorrowNow; or contact us at +1 925 931 1350.

About SAP Safe Passage
With 240 customers and a growing pipeline of prospects, Safe Passage programs are comprehensive offerings from SAP addressing the concerns of Oracle customers facing the uncertainties of the end of life of Oracle (ORCL), PeopleSoft (PSFT), JD Edwards (JDE), Retek and Siebel solutions. Elements of Safe Passage programs include access to SAP’s best-in-class enterprise resource planning (ERP) and other market-leading solutions, investment protection for a customer’s existing investment in ORCL, PSFT, JDE, Retek or Siebel solutions, immediate integration benefits through the SAP NetWeaver® platform and migration support services. In addition, third-party maintenance for certain PSFT, Siebel, and JDE solutions is available through SAP subsidiary TomorrowNow and SAP’s network of channel partners focused on small and midsize enterprises. is brought to you by TechTarget, Where Serious Technology Buyers Decide.
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