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SAP and IBM Join Forces to Deliver New Solution for the Global Social Services and Social Security Marketplace |
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Joint, Integrated Case-management Solution Transforming Service Delivery and Enhancing Social Outcomes
WALLDORF, Germany and SOMERS, New York - February 24, 2005 - SAP AG (NYSE: SAP) and IBM today announced a new agreement to develop and market case-management solutions for the global social services and social security marketplace. Initially targeted at child welfare agencies, SAP and IBM will contribute their expertise to help social services and social security organizations around the world improve the provision of service and benefits to constituents. By delivering a single view of a constituent across programs and by providing integrated tools to support data intake, screening, service and benefit eligibility, social services and social security organizations will be able to transform their IT systems to support the policy needs of the 21st Century.
The new agreement brings together SAP's social services and social security offerings with IBM's integrated Case Management solution and deep industry consulting expertise. SAP’s social services and social security offering includes public sector collections and disbursement capabilities to handle high volume postings, payments, repayment and interest calculations; integrated financial management from mySAP™ ERP; and client-centered case management functionality from mySAP™ Customer Relationship Management (mySAP CRM).
Under the worldwide cooperation agreement, SAP and IBM will work together in business development, sales, sales support, consulting and other services. As two of the largest and most trusted names in the government industry, SAP and IBM will offer the integrated case-management solution in response to changing government and demographic conditions, including the government’s growing reliance on IT solutions and increase in IT spending to support social programs. According to IBM research, global government spending in the social services and social security industry in 2004 reached $24 billion.
Until now, social services and social security organizations have had little solutions choice to support their transformation efforts. This alliance brings together SAP's expertise from the public sector and other industries, including its enterprise approach and financial best practices, with IBM’s knowledge of challenges faced by social services and social security organizations. This alliance provides more choices for these organizations as they implement change.
“There’s a great deal of transformation happening in the social services and social security industry as organizations search for ways to update aging legacy IT systems to focus on social outcomes, while minimizing operational costs,” said Chris Gibbon, Global Social Segment Leader for IBM. ”The goal of this relationship is to provide an integrated solution that delivers industry best practices encapsulated in design, consulting and implementation services. IBM is extending its Integrated Case Management solution, which incorporates existing business partner solutions. This extension allows us to offer greater choice and wider business function to our clients.”
“Governments around the world are facing external pressures on their social services and social security organizations and must consider innovative approaches to meet increased demand for constituent services,” said Tom Shirk, president, SAP Public Services, Inc. “SAP’s alliance with IBM will help these organizations transform critical citizen support programs such as child welfare through proven software solutions and industry expertise from two of the world’s leading technology providers.”
About IBM Solutions for Social Services and Social Security
IBM is one of the largest providers of solutions to social services and social security organizations around the world. The IBM Global Social Segment is a dedicated team of subject matter experts, solution developers and industry consultants that are focused on the social services and social security industry. IBM has invested in a portfolio of industry solutions and thought leadership to help organizations take advantage of global best practise in social programs. To obtain additional information on the IBM Global Social Segment, IBM Integrated Case Management solution, or any of IBM’s other services, view the IBM web site at www.ibm.com/government/socialsegment
About IBM
With 80 years of leadership in helping businesses innovate, IBM is the world's largest information technology company. IBM is a leading provider of e-business solutions and is dedicated to helping companies, Business Partners and developers leverage the potential of e-business on demand across a wide range of businesses and industries. The company offers a host of cross-industry and industry-specific solutions designed to meet the needs of companies of all sizes.
About SAP for Public Sector
SAP for Public Sector provides comprehensive solutions to help governments and public organizations improve economic viability and increase process efficiency and transparency while better serving the needs of the public. With more than 1,050 customers in 65 countries, SAP is the leading provider of enterprise business solutions to the public sector.
About SAP
SAP is the world’s leading provider of business software solutions*. Today, more than 26,150 customers in over 120 countries run more than 88,700 installations of SAP® software—from distinct solutions addressing the needs of small and midsize businesses to enterprise-scale suite solutions for global organizations. Powered by the SAP NetWeaver™ platform to drive innovation and enable business change, mySAP™ Business Suite solutions are helping enterprises around the world improve customer relationships, enhance partner collaboration and create efficiencies across their supply chains and business operations. SAP industry solutions support the unique business processes of more than 25 industry segments, including high tech, retail, public sector and financial services. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol “SAP.” |
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