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Home > Categories > Enterprise Software > SAP All-in-One > Press Releases
SAP All-in-One

Leading Retailer Shane Co. Selects SAP to Enhance Customer Service and Support Growth Strategy

Midmarket Jeweler Selects SAP for Retail to Integrate Store and Web Operations to Enhance Customer Experience, Drive Top-line Sales, Enable Multichannel Shopping and Minimize In-Store Administrative Tasks

CHICAGO, Ill. - May 22, 2006 - As continuing evidence of its leadership in providing business software solutions for retail companies of all sizes around the world, SAP AG (NYSE: SAP) today announced that leading diamond and jewelry retailer Shane Co. will implement SAP for Retail to support its strategy to leverage multichannel sales, improve customer service and pricing consistency and enable merchants more time to focus on business decisions. Shane Co. will leverage SAP’s retail solution portfolio to optimize inventory across its business, providing better customer service and decreasing out-of-stocks. SAP for Retail will help Shane Co. support sales through its 23 retail locations and Website with greater efficiency, improved data accuracy and reduced manual processes. Furthermore, Shane Co. will leverage SAP’s extensive suite of point-of-sale solutions to provide integration with gift card applications. The announcement was made at Retail Systems 2006 Conference and Exposition, being held in Chicago, Illinois, May 21-24.

CIBER Novasoft, the SAP® solution consulting division of CIBER, Inc., will serve as SAP’s prime implementation partner on the project, providing their extensive consulting expertise and their Rapid Retail™ solution, a template-based SAP implementation approach that can reduce costs and implementation time by up to 40 percent.

Shane will replace a homegrown legacy system with mySAP™ Business Suite applications, built upon the market-leading SAP NetWeaver® platform, as the strategic foundation to support its core merchandising, standardize its business processes, improve its agility and speed to market and provide greater visibility into its inventory.

“SAP will improve the Shane customer experience by increasing speed of transactions, enabling flexible shopping options for customers and supporting multiple selling options,” said Tom Shane, CEO, Shane Co. “Having one accurate, integrated view of data will help us meet our business goals, drive efficiencies, reduce redundancies and data inaccuracies and allow merchants to focus on growing the business. We feel that our customers will benefit the most as we are able to provide them with the products they want faster and at a better price as we improve our speed of manufacturing and have a better view of what each customer wants.”

“Shane Co. needed a flexible business platform—and one that supports growing, midmarket companies—to meet its short and long term business goals, to improve customer service and gain retail efficiencies to drive business growth,” said Jim McMurray, senior vice president, Retail, SAP America, Inc. “SAP provides an integrated business management solution that will standardize Shane’s multichannel retail business and enable it to meet future growth challenges including new store openings, increased customer demands and higher volume of Web sales. The near term impact is a competitive advantage resulting in happier customers and lower business costs.”

About Shane Co.
Shane Co. offers a wide variety of top quality designed and crafted jewelry, along with impeccable customer service. Shane Co. operates 23 jewelry retail stores throughout Arizona, California, Colorado, Georgia, Indiana, Kentucky, Missouri, Minnesota, Oregon, Tennessee, Utah and Washington.

About SAP for Retail®
SAP for Retail® is a solution portfolio that combines mySAP™ Business Suite solutions with a broad set of integrated retail applications to help companies profitably serve consumer demand across multiple channels. With the acquisitions of Triversity and Khimetrics, SAP’s end-to-end solution now includes enhanced point of sale (POS) and demand intelligence capabilities. Today, more than 3,200 retailers worldwide are SAP customers, more than 470 of which are using merchandising-specific applications from the SAP for Retail solution portfolio. Built on the open architecture of the SAP NetWeaver® platform, SAP for Retail includes core capabilities for financial management, human resources, supplier relationship management and customer relationship management, as well as support for industry-specific merchandise management and planning, store and channel management, demand forecasting, replenishment, sophisticated allocation, workforce management, POS data management and RFID. is brought to you by TechTarget, Where Serious Technology Buyers Decide.
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