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Customer Support Center at Timberline, a Best Software Company, Among Winners of 2004 Global Call Center of the Year Awards |
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The Honor Highlights Timberline’s Ongoing Achievements in Delivering Nationally Recognized Technical Customer Support
Beaverton, Oregon - September 29, 2004 - Best Software announced today the customer support center at Timberline, a Best Software company, part of The Sage Group, plc, was among the recipients of the 2004 Global Call Center of the Year Awards, which were announced at the first Annual Call Center Exhibition (ACCE) in Seattle, Wash., held September 13-15, 2004. Timberline, with its Timberline Office product suite, provides integrated financial and operations software for the construction and real estate industries.
Nine companies representing six countries received the awards for recognition in their respective regions. Timberline’s customer support center was acclaimed for its overall commitment to improving customer service and consistent performance in the delivery of technical support services.
Award recipients were selected by their respective regional call center associations, under the auspices of Call Center Magazine. Timberline’s honor represents the top performance by a customer support center among applicants from major corporations in the U.S. Pacific Northwest region.
“Timberline is a leader in our space and one that others should use as a benchmark for delivery of exemplary customer service and support,” said Ivy Meadors, president of the Seattle-based associations Help Desk Northwest and Northwest Call Center Professionals, and CEO of High Tech High Touch Solutions, Inc. “Having had exposure to hundreds of companies worldwide, it is a privilege to have such a great leader in our midst.”
Judging for Timberline’s achievement was made by delegates from Help Desk Northwest, Northwest Call Center Professionals, and Northwest Support Professionals. Timberline’s selection was judged against several criteria including quality of service, employee training, coaching and development, and call center and help desk performance, among others.
“I have never worked with a more professional, courteous and knowledgeable group of people in my life,” said Timberline customer J. L. Ebert, property management accounting manager for Sacramento-based Florin Mall Management Services. “My issues have always been resolved expeditiously by members of the support team, who demonstrate a deep-seated knowledge of the software and an even deeper understanding of their client’s needs.”
Timberline’s award follows a host of noted achievements by its client services department, most recently as a national finalist for the 2003 American Business Awards Best Customer Support Organization and as a finalist for the 2003 Software Technical Assistance Recognition or STAR Award for sustained performance in customer support, from the Software Support Professionals Association (SSPA). Timberline was also the first in its industry to obtain Support Center Practices (SCP) Certification, a designation that is also reflected throughout several of Best Software’s customer support centers.
The Annual Call Center Exhibition is sponsored by CMP Media, LLC, and Incoming Calls Management Institute (ICMI). For the first time, the ACCE designated the Pacific Northwest as an award region in recognition of the region’s respective associations’ efforts to host the global conference and show.
About Call Center and Help Desk Associations in the Pacific Northwest
Northwest Support Professionals, Portland, and Northwest Call Center Professionals and Help Desk Northwest, Seattle, share proven success strategies among professionals who face operational issues on a daily basis in a help desk or customer contact center. The associations provide the means for networking, knowledge exchange, and information sharing through bi-monthly meetings, contact center site tours, and online exchanges. To register for online communications, visit the respective association Web site: Northwest Support Professionals, www.nwsupportprofessionals.org; Northwest Call Center Professionals; www.hthts.com/nwccp.htm; Help Desk Northwest, www.hdnw.org |
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