| 1. | Consona Corporation Press Release - Consona Corporation Becomes Four-Time, Hall-of-Fame Recipient of Association of Support Professionals “Top Ten Best Web Support Sites” Award
... site, Consona Expert, among the Top Ten using 25 separate performance criteria. The evaluation process covered overall usability, design, and navigation; knowledgebase and search implementation; interactive features; overall customer experience; and major site development challenges. Consonas award application focused on ...service technology, because the return on investment is so compelling. But much of what makes a site great is the result of good navigation, good writing, and relentless attention to what customers want. These are qualities that even the smallest company can build into a...
http://www.2020software.com/products/news/Consona_Corporation_1352.asp
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| 2. | Consona Corporation Press Release - M2M Expert Wins ASP’s "Ten Best Web Support Sites" Award for Third Time
... winners in the small company division. The award winners were selected by a panel of judges with expertise in Web support design and implementation, using a scoring system based on 25 separate performance criteria. The evaluation process covered the following areas: Overall usability, design and navigation Knowledgebase and search implementation Interactive features Personalization The major site development challenge The Made2manage Systems support site is a wonderful example of how the Web can deliver an experience that is often richer and more useful than phone support, said ASP Executive Director Jeffrey Tarter. The case...
http://www.2020software.com/products/news/Consona_Corporation_1255.asp
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