NetSuite customer support provides the tools to handle issues more quickly and improve customer relationships. Support representatives have views into customer purchase histories, meaning they no longer have to track down information such as support entitlement, outstanding invoices, shipment statuses, and contracts in separate applications. And with NetSuite's Customer Center, you can offer customers 24x7 online self-service to increase customer satisfaction and boost customer loyalty.
Case Management and Routing: NetSuite lets you create, manage and resolve customer support cases more easily by automatically tracking all customer interactions. Using NetSuite, you set up rules to route cases by topic, region, or specialist. You can als... MORE
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