Managing the return of product from customers is another area you can leverage to strengthen the relationship between you and your customers. The quicker you can disposition defective or disputed parts, the faster you can turn a dissatisfied customer into a good reference. Our return material authorization (RMA) module provides you with the ability to ensure a thoroughly professional approach in this sensitive area of customer service. Returned material is tracked, inspected, accepted into inventory, sent to rework or scrapped to an expense account, and the customer is automatically credited or provided with a replacement order. Receive returned material into a special inventory account Receive and process sample returns before authoriz... MORE
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