Intuitive’s Service and Repair module helps you provide superior support to your new and existing customers. These support tools allow you to manage, record and resolve customer support incidents, quickly identify and address urgent customer issues, and analyze the effectiveness of your entire support department.
Create a detailed record of every support incident Link e-mails, faxes and other related documents to incidents Calculate the costs associated with resolving an incident Track resolution times to gauge the efficiency of the support team Track the productivity of individual support professionals Manage service contracts Establish and maintain warranties... MORE
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