Service One provides extended customer service capabilities to SAP Business One. Service One is ideal for companies needing to perform field service or depot repair, as well as any company wanting to improve their customer service. Service oriented organizations can process service calls, schedule and dispatch technicians, or provide an RMA for return of the product for repair.
Some Service One features include:
SERVICEService Window shows all customer information in a 360 degree format
Links Service Calls to Returns or Schedule Field Service
Service Call for triaging the customer issue
Link one or more service activities or tasks
Record costs of labor, materials, expensesSHEDULING & DISPATCHView the availability & schedule of te... MORE
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