A. Workflow Drives Results
To ensure requests are addressed on a timely basis, you can set up assignment, notification and escalation rules. Optionally you may send confirmation email to the requester that confirms receipt of the request and communicate details such as the assigned service engineer or the service level agreement for that particular type of request. Company employees such as an account executive or support engineer can access the request from their work queue or from within the customer record.
B. Self-service Online Inquiry
Self-service allows customers to submit new requests and query the requests database from a web browser. The information may be used for such purposes as obtaining service or checking status on acco... MORE
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